Cruz Morin

• Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

• Communicate ideas, information, and intentions effectively and professionally

• Communicate well, both verbally and in writing, with clients, colleagues, and other stakeholders

• Problems in need of solutions range from simple personal tasks to complex issues in business and technical fields

• Maintains and updates customer information as necessary and Calmly attempts to resolve and de-escalate any issues

• Escalates calls to supervisor when necessary and appropriate

• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines

• Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information and answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells

• Responded to customer questions regarding products, prices and availability

• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary

• Deliver, perform service cleanings and pickup portable toilets as necessary per our standards.

• Maintain paperwork necessary for day-to-day operations including letting the office know when restrooms are not serviceable, deliverable or unable to be picked up as scheduled

• Handle problems that arise on route in an efficient and professional manner

• Portray professionalism on behalf of our company

• Sanitizing & repairs on temporary restrooms as needed at shop based on direction of dispatcher and route activity

• Drive service truck to specific contract rental job sites, clean/empty portable toilets and sign off on service log tag inside restroom along a designated route as assigned by the dispatcher

• Maintain time and production standards set for routes

• Deliver and pickup portable toilets

• Maintain paperwork in an informative and legible manner for office staff and other driver’s regarding condition of equipment, problems with work orders or sites, etc.

• Responsible money handling

• Vehicle Preventative Maintenance after training. Weekly grease PTO shaft, oil lift gate, flush pump w/ diesel and oil

• Pay attention and advise management if equipment is “acting up” or something is broken or damaged

• Arrive on time each workday and maintain a consistent attendance record

• Help keep shop area clean and tidy by helping when you see things need to be do

• Perform routine maintenance and repairs on apartment buildings and grounds, including plumbing, electrical, HVAC, and carpentry work

• Respond to maintenance requests from tenants and property management staff in a timely and professional manner

•Maintaining records of any work and inspections done on-premises

• Performing inventory on repair supplies

• Keeping repair tools and supplies clean and organized

• Setting up repair appointments with mechanics or electricians when needed

• Making and installing new furniture or equipment

• Ensuring all safety systems are functioning properly, including smoke and carbon monoxide detectors

• Conducting routine maintenance on equipment and building systems

• Completing safety checks on systems and equipment

• Doing pest control, pool maintenance and landscaping

• Performing general maintenance tasks for the building or buildings, such as window washing, drywall repair, plastering, carpentry, flooring repair, painting and more

• Detecting, identifying and repairing building issues, like basic problems with the building's electrical, plumbing and HVAC systems

• Responding to and completing tenant or supervisor maintenance requests

• Taking delivery of goods and signing the delivery notes or receipts

• Checking goods for missing or damaged items

• Unloading goods by hand, with trolleys or forklift trucks

• Stacking goods in the correct place

• Keeping records of goods, normally on a computer

• Carrying out stock control on a regular basis

• Sometimes selling items to customers

• Picking, weighing or packing goods that have to be sent out keeping the work areas clean and tidy

• Loading up semi-trucks with tools and welding equipment to send off to turn around sight as a tool room

• Inventory checking list before semi-truck take off with trailer for a tool room