Cruz Morin
Corpus Christi,Texas
Summary
Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures. Resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.
Overview
9
9
years of professional experience
Work History
Supervisor/ Resolution Team Leader
Alorica Inc.
02.2022 - Current
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Communicate ideas, information, and intentions effectively and professionally
- Communicate well, both verbally and in writing, with clients, colleagues, and other stakeholders
- Problems in need of solutions range from simple personal tasks to complex issues in business and technical fields
- Maintains and updates customer information as necessary and Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines
- Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information and answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells
- Responded to customer questions regarding products, prices and availability
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary
Maintenance Technician/Make Ready
Marbella Apartments
11.2021 - 02.2022
- Perform routine maintenance and repairs on apartment buildings and grounds, including plumbing, electrical, HVAC, and carpentry work
- Respond to maintenance requests from tenants and property management staff in a timely and professional manner
- Maintaining records of any work and inspections done on-premises
- Performing inventory on repair supplies
- Keeping repair tools and supplies clean and organized
- Setting up repair appointments with mechanics or electricians when needed
- Making and installing new furniture or equipment
- Ensuring all safety systems are functioning properly, including smoke and carbon monoxide detectors
- Conducting routine maintenance on equipment and building systems
- Completing safety checks on systems and equipment
- Doing pest control, pool maintenance and landscaping
- Performing general maintenance tasks for the building or buildings, such as window washing, drywall repair, plastering, carpentry, flooring repair, painting and more
- Detecting, identifying and repairing building issues, like basic problems with the building's electrical, plumbing and HVAC systems
- Responding to and completing tenant or supervisor maintenance requests
Labor, Dry Dock & Rig Repair
Gulf Copper
12.2019 - 11.2021
- The construction, maintenance, and repair of ships, boats, and other watercraft
- Electrical work, major painting and sanding, carpentry, stick welding, forklift operating, remodeling, heavy labor work
- Reducing ballast and trim to get the ship ready for dry docking
- Maintaining ballast and monitoring the vessel's stability throughout the dry dock process
- Securing loose items
- Disconnecting power
- Removing drain plugs to let water and other liquids out
- Worked closely with engineering teams to develop innovative solutions for complex problems encountered during drilling operations
- Organized regular maintenance schedules for rigs, tools and other equipment
Warehouse Specialist
Repcon Inc.
02.2016 - 12.2019
- Taking delivery of goods and signing the delivery notes or receipts
- Checking goods for missing or damaged items
- Unloading goods by hand, with trolleys or forklift trucks
- Stacking goods in the correct place
- Keeping records of goods, normally on a computer
- Carrying out stock control on a regular basis
- Sometimes selling items to customers
- Picking, weighing or packing goods that have to be sent out keeping the work areas clean and tidy
- Loading up semi-trucks with tools and welding equipment to send off to turn around sight as a tool room
- Inventory checking list before semi-truck take off with trailer for a tool room
Education
Degree - Business Administration and Management
Southern Careers Institute Inc
Corpus Christi, TXHigh school diploma -
W.B Ray High School
Corpus Christi, TX06.2011
Skills
- Business Administration
- Staff Management
- Staff Discipline
- Business Development
- Strategic Planning
- Call Center
- Skills Management
- Microsoft Skills
- Multitasking
- Data Analysis
- Supervisor Skills
- Customer Service
- Active Listening
- Leadership
- Project Management
- Route Driving
- Delivery Driver Experience
- Warehouse Experience
- Facilities Maintenance
- Equipment Repair
- Landscape maintenance
- HVAC
- Plumbing
- Construction
- Custodial experience
- Electrical experience
- Employee Motivation
- Goal-Oriented
- Data Analytics
- Self Motivation
- Relationship Building
- Problem-solving aptitude
Additional Information
I hold a degree in Business Administration, which has given me a solid foundation in various business principles and practice. I am committed to furthering my education and plan to pursue a degree in Business Management starting in January. This continued learning will enhance my skills and prepare me for more advanced roles in the business field.
Professionalreferences
- Eva Moreno, Angel Bright Provider, 361-461-9909
- Janie Moreno, Lithia Dodge, 361-558-2158
Timeline
Supervisor/ Resolution Team Leader
Alorica Inc.
02.2022 - Current
Maintenance Technician/Make Ready
Marbella Apartments
11.2021 - 02.2022
Labor, Dry Dock & Rig Repair
Gulf Copper
12.2019 - 11.2021
Warehouse Specialist
Repcon Inc.
02.2016 - 12.2019
High school diploma -
W.B Ray High School
Degree - Business Administration and Management
Southern Careers Institute Inc
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