Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cruz Raymond

San Antonio,TX

Summary

Sales executive with over four years of experience in the sports and entertainment industry, focusing on premium client services and corporate partnerships. Demonstrated success in managing high-value accounts, driving renewals, and achieving sales targets in competitive environments. Skilled in building strong relationships to enhance operational efficiency. Committed to utilizing strategic insights to foster long-term partnerships and support organizational growth.

Overview

4
4
years of professional experience

Work History

Sales & Service Account Executive

San Antonio Missions Baseball
San Antonio, USA
01.2023 - Current
  • Cultivated trust-based relationships with premium clients, ensuring high satisfaction and retention.
  • Identified up-sell opportunities and managed contract renewals to exceed sales goals.
  • Delivered customized game-day experiences for season ticket holders and corporate partners, fulfilling contractual obligations and enhancing client engagement.
  • Collaborated with internal teams to ensure operational excellence and seamless execution.
  • Maintained detailed CRM records of client interactions and engagement metrics.
  • Increased sales volume through targeted support for new and inactive customers.

Ticket Sales & Service Coordinator

Valero Alamo Bowl
San Antonio, USA
08.2022 - 12.2022
  • Managed ticket operations, overseeing online sales, season tickets, premium packages, and VIP hospitality.
  • Utilized Ticketmaster's Archtics software for account management and fulfillment processes.
  • Contributed to corporate partnership research and communication.
  • Delivered exceptional client support during bowl game execution, enhancing VIP guest experiences.

Tournament Administration Coordinator

Valero Texas Open
San Antonio, USA
01.2022 - 07.2022
  • Coordinated logistics for tournaments, hospitality activation, sponsor services, and 1,700+ volunteers.
  • Managed volunteer services and event databases while offering professional administrative support.

Education

BBA - Sports Business

Stephen F. Austin State University
Nacogdoches, TX
05.2022

Skills

  • Team player mentality
  • Customer retention
  • Sales expertise
  • CRM and ticketing software proficiency (Ticketscom, Archtics, Score CRM)
  • Client rapport
  • Data analysis and optimization
  • Proactive and independent approach
  • Effective communication
  • Detail-oriented mindset
  • Adaptability and flexibility

Timeline

Sales & Service Account Executive

San Antonio Missions Baseball
01.2023 - Current

Ticket Sales & Service Coordinator

Valero Alamo Bowl
08.2022 - 12.2022

Tournament Administration Coordinator

Valero Texas Open
01.2022 - 07.2022

BBA - Sports Business

Stephen F. Austin State University

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