CRUZ ROMERO
Phoenix,AZ
Summary
Talented administrative assistant goes above and beyond basic administrative tasks and takes on multiple projects at once with positive attitude. Excellent work ethic and strength in boosting company morale.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Program Support Specialist
Arizona's Children Association
11.2022 - 12.2023
- Increased participant satisfaction by providing exceptional support throughout the program duration.
- Performed clerical organization, answered phones and filed documentation for program manager.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Performed wide-ranging administrative, financial and service-related functions.
- Managed multiple concurrent projects efficiently, prioritizing tasks based on deadlines and resource availability
Spanish Consultant
Progressive Insurance
10.2016 - 09.2022
- Improved client satisfaction by effectively meeting clients expectations and consistently meeting monthly quotas.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
Self-employed
Day Care
07.2015 - 10.2016
- Skilled at working independently and collaboratively with program.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
Seasonal Tax Professional
H&R Block
09.2014 - 03.2015
- Increased client satisfaction by providing timely and accurate tax preparation services.
- Assisted clients in identifying potential tax savings through extensive knowledge of deductions and credits.
- Reduced audit risks by maintaining thorough documentation and ensuring compliance with IRS regulations.
- Calculated estimated tax payments for clients.
Education
GED -
Maricopa Community Colleges - Gateway Community College
Phoenix, AZ08.2016
Skills
- Fluent in English and Spanish, Interpreter Certificate acquired
- Recordkeeping Requirements
- Documentation Management
- Organizational Skills
- Team Leadership
- Office Administration
- Materials Distribution
- Customer Relations
Timeline
Program Support Specialist
Arizona's Children Association
11.2022 - 12.2023
Spanish Consultant
Progressive Insurance
10.2016 - 09.2022
Self-employed
Day Care
07.2015 - 10.2016
Seasonal Tax Professional
H&R Block
09.2014 - 03.2015
GED -
Maricopa Community Colleges - Gateway Community College
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