Cruz Sarabia

Performed day to day operations for smooth business flow including everything from dealing with customers, service technicians, install crews, and suppliers to include logistics. Responsible for pulling permits along with coordinating inspection with development Services for City Entities. Small business so was in the field as well when required to work along side with techs and crews.

• Developed and maintained relationships with external vendors and suppliers.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Interacted well with customers to build connections and nurture relationships.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Supervised operations staff and kept employees compliant with company policies and procedures.

• Responsible for managing multiple projects while coordinating with customers to assure that every need was meet.
• Manage approximately 23 lead technicians, electricians, and apprentices
• Develope excellent rapport with both employees and customers in order to have highest level of success throughout any given project
• Also work in field occasionally to perform the following
• Data Cabling Installation (Cat 5 and Cat 6 along with certification)
• Fiber Optic Installation and Certification
• Installation of POS Systems
• Installation of Networks and Infrastructure to support them (including designing and installing equipment in MDF/IDF rooms)

• Responsible for building great rapports with customers while maintaining and providing service for customer base in The greater Los Angeles area for systems in place or recently added:
• CCTV Systems
• Access Control Systems (Structure & Parking)

• Responsible for providing excellent customer service to USAA members which included underwriting, issuing, and making adjustments to policies listed:
• Fire
• Renters
• Hazard
• PAF
• Homeowners
• Auto

• Responsible for building a great rapport with customers and providing service and maintenance on office automation products for an assigned area/ territory of customers while managing my own schedule and prioritizing customer needs and requirements.
• Fax Machines
• Copiers
• Printers