Cruz Tenorio
Bronx,NY
Summary
Dependable the capital grill successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Food Runner
Capital Grill
12.2020 - 11.2021
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Restocked food supplies in kitchen and organized storage areas.
- Greeted customers and provided outstanding customer service.
- Kept detailed knowledge of and followed all food safety guidelines.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Cleared tables immediately after guests left in preparation for next party.
- Assisted with bussing tables and cleaning up spills.
- Monitored dining room and bar areas for signs of overcrowding.
- Greeted customers and provided menus upon arrival to dining room.
Retail Sales Associate
AutoZone
04.2020 - 12.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma -
Heritage School
New York, NY06.2020
Skills
- Station Preparation
- Cleanliness Standards
- Customer Needs Assessments
- Bussing Tables
- Customer Service
- Operational Efficiency
- Safe Work Practices
- Table Preparation
- Floor Sweeping
- Food and Beverage Preparation
Languages
Spanish
Full Professional
Timeline
Food Runner
Capital Grill
12.2020 - 11.2021
Retail Sales Associate
AutoZone
04.2020 - 12.2020
High School Diploma -
Heritage School
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