Cruzhia Fuentes
Tampa,FL
Summary
Competent Help Desk Support Specialist well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Friendly Help Desk Technician with 5 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Shift Med
11.2021 - Current
- Monitored patient conditions and reported problems to nursing staff
- Kept rooms clean and ready to meet individual needs
- Helped patients to complete routine exercises to build mobility
- Collaborated with physicians and registered nurses to perform procedures
- Documented care actions, vitals and orders in company software
- Recorded patient heart rate, pulse and blood pressure
Travel Agent/Help Desk Support Specialist
Cruise With Honaker
07.2009 - Current
- Organized domestic and international tours
- Boosted revenue streams by 25% by keeping detailed customer records and regularly offering additional services
- Advised customers on issues such as travel insurance
- Updated office files daily and kept records organized
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
- Maintained detailed records of all interactions with clients, including steps taken towards resolution, improving future support efforts.
Patient Care Technician
Brandon Regional Hospital
10.2021 - 04.2022
- Prepared for patient admissions by cleaning rooms and setting up ordered equipment for each patient's needs
- Supported registered nursing staff by helping develop and carry out effective care plans
- Assisted patients with activities of daily living such as bathing and feeding
- Collected and monitored vitals under supervision of medical and nursing staff
- Documented actions, vitals, and orders
Private In-Home Caregiver
Tomasa Couverthie
03.2006 - 11.2013
- Handled patient care and sterilization procedures
- Daily set up of peritoneal dialysis
- Meal preparation, personal hygiene and bathroom needs, patient lifting, vitals recording and administering medication according to prescription schedule
- Provided ongoing medical support of patient to nursing staff, specialized doctors, and outside health consultants
- Checking and charting vitals daily
Customer Service Representative
West
02.2008 - 09.2009
- Informed customers about billing procedures, processed payments and provided payment options assistance
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Fielded customer complaints and queries, fast-tracking them for problem resolution
Case Aide
Boston Detox
05.2000 - 08.2004
- Conducted group therapy sessions for 15-20 inpatient clients
- Worked closely with the counseling team in designing treatment plans specific to client needs
- Maintained thorough clinical treatment notes
- Helped organize treatment projects that focused on problem-solving skills and creative thinking
Education
Phlebotomy
Veritas Nursing Academy - TAMPA, FL
Tampa, FL10.2021
CNA Training and Testing Center - Brandon, Fl
09.2021
CompTIA A+
Udemy
Skills
- Basic nursing care
- Data collection
- Information protection
- Task prioritization
- Microsoft Word
- Hospital experience
- Organizational skills
- Computer skills
- Bilingual
- Epic
- Front desk
- Network Connectivity
- Remote Support
- Software Installation
- Security Protocols
Certification
- CNA
- BLS Certification
- CPR Certification
Timeline
Certified Nursing Assistant
Shift Med
11.2021 - Current
Patient Care Technician
Brandon Regional Hospital
10.2021 - 04.2022
Travel Agent/Help Desk Support Specialist
Cruise With Honaker
07.2009 - Current
Customer Service Representative
West
02.2008 - 09.2009
Private In-Home Caregiver
Tomasa Couverthie
03.2006 - 11.2013
Case Aide
Boston Detox
05.2000 - 08.2004
Phlebotomy
Veritas Nursing Academy - TAMPA, FL
CNA Training and Testing Center - Brandon, Fl
CompTIA A+
Udemy
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