Leonel Cruz Guido
Senior Operations Specialist
Aubrey,TX
Summary
Experienced project, product and people manager specializing in Talent management, Organizational and People Development. Diversified skills include quantitative analysis, social research, client relations and change management. Adept at collaborating with business partners and supporting the needs of a fast-paced rapidly growing business environment.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Senior Operational Specialist
Pollo Campero USA - (Start Up)
Dallas
11.2020 - Current
- Implemented new technologies that hence the flow design of our new Center Island to increase operation efficiency, order accuracy, and speed of service by 15 % on each of that categories and save $7000 dollars per design
- Partnered with the BI team to develop, design, and implemented nationwide a Production Forecast that helps in reducing the waste of products by 15%, eliminated administrative tasks from store managers, and increase product availability per hour.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Led the research, design, and nationwide implementation of new packaging (Boxes and Paper bags) that increase product quality, customer experience, and order accuracy, and upheld our standards of speed of service.
- Develop and design processes for restaurants that sale over 68k per week to elevate customer experience, improve efficiency, and employee retention.
- Design a series of workspace for cross-functional teams on a work management tool (Smart Sheet) to improve quarterly product launches, new stores/remodel openings coordination, and collaboration
- Re-design and implemented a new Campero POS UI design that helped improve order take by 1 min, reduce the learning curve by 30%, and introduce a conversational flow to increase customer satisfaction & order accuracy which led a 85% customer return rate.
- Managed minimum of 10 projects each year while using agile methodology to maintain adherence to budget, schedule and scope requirements.
- Presented category insights and new technology recommendations to executive team and led teams in developing process, optimizations, product and cost savings strategies.
Associate HR Ops Analyst II
Verizon Media, Atlantic Group
Sunnyvale
03.2020 - 11.2020
- Manage the whole global onboarding process from offer signature through to Day 1 including background checks, i9 verification, working closely with different stakeholders such as Recruiters, Hiring Managers/Executives, I.T and other areas of Human Resources as needed
- Onboard ~ 15 new hires including contractors & ~ 20 new hires during intern season per week, providing a high level of customer service and maintaining quality throughout the pre-employment onboarding process
- Responsible for inputting new hire information and making changes as needed in Workday, initiating background via A-check, & created weekly reporting in Google sheets
- Helped improved and streamline the contingent worker onboarding process by increasing the turn around of complete paperwork, digitizing online signature without the need of DocuSign which saved 15% of team budget & increased SLA time by improving/consolidating internal onboarding trackers using Google Suite & Google App script
- Build a user-friendly dashboard in Google Sheet/App script that would provide metrics to leadership in regards to SLAs, number of hires per Region, Cost Center, Function, and number of Elevated Clearance backgrounds initiated
HR Operation Specialist
OYO USA Via Randstad - (Start Up)
Palo Alto, CA
11.2019 - 03.2020
- Researched, developed implemented and executed company-wide HR procedures and onboarding process to achieve corporate strategies and objectives
- Partner with the HR Director, and Chief of Staff to implement consequence management for over 900 employees, this helped us identify ~40% of BDMs needed more time for coaching in three key areas; sales pitch, understanding their market, and process workflow
- Served as a liaison between Information Technology Departments to provide systems support and analysis to leverage technology solutions to meet the needs of HR users
- Work closely with the Legal Department on reviewing current company policies, drafting new policies & assisting the implementation of a policy committee
- Supported creation of detailed, technical financial models to value potential acquisition targets.
HR Support Specialist
Google via Artech
Mountain View, CA
07.2018 - 11.2019
- Product Areas to influence business decisions by turning data and trends into actionable insights using Google dashboards and tools
- Create executive-level presentation and communication materials in line with Google’s brand standards, incorporating data as appropriate
- Provide operational support for various people processes such as spot bonus implementation, job code changes, org and manager changes, etc
- Work with cross-functional partners in the Business Intelligence, Research & Analytics, Recruiting, administrative business partners and other Orgs, to understand the needs of various business units and support them
- Performed budget analysis to control expenditures and predict future budget needs.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
Branch Administrator
Strategic Staffing Solutions
San Francisco
02.2018 - 07.2018
- Maintain regular high touch meetings with consultants regarding assignments to build relationships with about 200+ consultants - Responsible for planning all logistics for every event.
- Oversight of charity budget and event planning with network groups, career fairs , etc
- Launched new training program to boost employee skills and staff retention rate.
- Forecasted trends and recommended improvements based on financial risk analyses.
Education
Business Administration and Management
William Jessup
University
01.2018 - 05.2021
Masters - Business Analyst
Texas Woman's University
08.2022 - Current
Skills
G-Suite
Timeline
Masters - Business Analyst
Texas Woman's University
08.2022 - Current
Senior Operational Specialist
Pollo Campero USA - (Start Up)
11.2020 - Current
Associate HR Ops Analyst II
Verizon Media, Atlantic Group
03.2020 - 11.2020
HR Operation Specialist
OYO USA Via Randstad - (Start Up)
11.2019 - 03.2020
HR Support Specialist
Google via Artech
07.2018 - 11.2019
Branch Administrator
Strategic Staffing Solutions
02.2018 - 07.2018
Business Administration and Management
William Jessup
University
01.2018 - 05.2021
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