Cruzita Coronado
Belleville,MI
Overview
7
7
years of professional experience
Work History
Virtual Support Associate
KeyMe
02.2023 - Current
- Reduced call resolution time through efficient problem-solving and communication skills.
- Collaborated with network locksmiths to complete complex projects efficiently and effectively.
- Researched and identified solutions to technical problems.
- Utilized advanced problem-solving skills to identify root causes of recurring issues, implementing targeted solutions that led to improved customer experiences.
Claims Adjuster
USAA Insurance
02.2022 - 01.2023
- Achieved timely resolution of auto claims by investigating, evaluating, and settling various cases.
- Organized and maintained filing systems for electronic documents, ensuring the accuracy and confidentiality of records.
- Effectively operated remotely and navigated multiple systems and programs while maintaining an engaging member interaction across various channels.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Claims Representative
Progressive Insurance
11.2019 - 02.2022
- Entered client data from source documents and reviewed data for completeness and accuracy
- Responded to client inquiries via phone and email providing detailed explanations of insurance policies and claims processes
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures
- Utilized excellent analytical and problem-solving skills to assess insurance claims quickly and accurately.
Customer Service Representative
General Dynamics
02.2017 - 02.2019
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Reduced call handling time with efficient problem-solving skills and comprehensive knowledge of Medicare policies and procedures.
- Collaborated with healthcare providers to ensure accurate and timely claims processing.
Education
High School Diploma -
East Bay High School
06.2016
Skills
- Organizational Skills
- Document processing
- Meticulous attention to detail
- Technical Support
Timeline
Virtual Support Associate
KeyMe
02.2023 - Current
Claims Adjuster
USAA Insurance
02.2022 - 01.2023
Claims Representative
Progressive Insurance
11.2019 - 02.2022
Customer Service Representative
General Dynamics
02.2017 - 02.2019
High School Diploma -
East Bay High School
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