Summary
Overview
Work History
Education
Skills
Languages
Timeline
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David Acevedo

Douglasville,GA

Summary

Dynamic leader with extensive experience in strategic team guidance and operational efficiency. Proven track record in enhancing customer service and maximizing profitability through effective inventory management and innovative sales strategies. Recognized for cultivating strong client relationships and achieving significant sales growth while reducing shrinkage rates. Demonstrates capacity for strategic planning and efficient store operations. Looking to transition into new field, leveraging skills in leadership and operational excellence. Organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Store General Manager

AutoZone
10.2024 - Current
  • Oversaw visual merchandising efforts to create an appealing store atmosphere that drove customer engagement and increased sales conversions.
  • Led team of associates in achieving business goals, providing ongoing coaching and performance feedback.
  • Streamlined inventory control processes to ensure accurate stock levels, minimize excess inventory, and reduce carrying costs.
  • Developed and executed successful sales strategies to increase revenue and meet company targets.
  • Reduced shrinkage rates through diligent loss prevention efforts such as enhanced security measures, employee training programs on theft awareness and prevention.
  • Enhanced overall brand reputation by consistently delivering exceptional customer service experiences, maintaining a clean and inviting store environment, and upholding company values in daily operations.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.

Parts Sales Manager

AutoZone
09.2021 - 10.2024
  • Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
  • Established a comprehensive returns policy that balanced customer satisfaction with business objectives.
  • Led a team of sales associates to consistently surpass monthly sales goals.
  • Ordered parts for customers, repair shops, and service departments
  • Supervised and trained staff on product knowledge and customer service.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.

Automotive Shop Owner

Self-employed
02.2009 - 09.2021
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Investigated customer complaints to identify cause of malfunctions.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Repaired and replaced worn and damaged components.
  • Retained accurate records of purchases, titles and sales.
  • Coordinated with parts department to determine availability of necessary components.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Read and followed technical documentation to complete accurate repairs.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.

Education

Certificate of Technical Studies - Wastewater Treatment Plant Operations

California State University
CA
09-2020

High School Diploma -

Survivors Charter School
West Palm Beach, FL
05-2004

Skills

  • Retail store management
  • Employee scheduling
  • Effective inventory management
  • Customer service
  • Problem-solving
  • Strategic team guidance
  • Customer relations
  • Operational efficiency
  • Sales strategy development
  • Maximizing profitability

Languages

Spanish
English

Timeline

Store General Manager

AutoZone
10.2024 - Current

Parts Sales Manager

AutoZone
09.2021 - 10.2024

Automotive Shop Owner

Self-employed
02.2009 - 09.2021

Certificate of Technical Studies - Wastewater Treatment Plant Operations

California State University

High School Diploma -

Survivors Charter School

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