Cõryn Domècq

Supercharged Entertainment of Edison

01.2017 - 07.2024

Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.

Northeast Power Dry

06.2013 - 12.2016

Implemented innovative sales tools and techniques to improve team productivity and streamline the sales process from initial contact through deal closure.
Streamlined sales processes for increased efficiency, enabling faster deal closure and improved client satisfaction rates.
Organized networking events to engage potential clients, resulting in strengthened brand awareness and an expanded professional network.
Championed a positive work culture that encouraged collaboration, innovation, and continuous improvement within the business development department.
Drove organizational growth by diversifying the company''s client base, exploring untapped markets and identifying new opportunities for expansion.
Set ambitious yet achievable sales targets for the team, fostering a competitive environment that encouraged high performance among team members.
Managed budgets effectively to maximize return on investment while minimizing unnecessary expenditures in business development initiatives.
Conducted regular competitor analysis to stay informed about industry trends and potential threats, enabling the company to quickly adapt its strategies as needed.
Utilized CRM software to manage sales pipelines effectively, ensuring timely follow-ups with leads and optimal resource allocation among team members.
Created comprehensive reports detailing business development progress for senior leadership, allowing them to make well-informed decisions about resource allocation and strategic direction.

Pfizer

05.2010 - 05.2013

Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Summary