Crysmeli Pichardo
Tampa,FL
Summary
Skilled manufacturing and production team member with technical skills and attention to detail. Understands safety and consistently exceeds performance requirements. Dedicated to quality processes and final product results. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Manufacturing Technician with skills in preparing equipment, testing products for functionality and monitoring and adjusting production processes. Works well with little to no supervision.
Overview
7
7
years of professional experience
Work History
Manufacturing Production Associate I
Johnson & Johnson
01.2024 - Current
- Helped maintain clean workspaces that complied with 5S standards for optimal organization, efficiency, and productivity within the facility.
- Made sure that products were produced on time and are of good quality.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Operated complex machinery efficiently while adhering to all safety guidelines set forth by the company and regulatory agencies.
- Assembled products according to changing daily work orders and specific customer needs.
- Consistently met production targets through effective time management, prioritization of tasks, and teamwork.
- Improved product quality by adhering to strict quality control measures, conducting inspections, and promptly addressing any issues.
- Assisted with the implementation of new manufacturing technologies, including training fellow associates on proper usage and maintenance procedures.
- Utilized various tools such as calipers, micrometers, or gauges for precise measurements during the assembly process to ensure consistent product quality.
- Collaborated with team members to meet production deadlines.
- Organized work to meet demanding production goals.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Maintained organized work area by cleaning and removing hazards.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Participated in regular performance reviews with supervisors to discuss areas of strength and opportunities for growth within the company, striving for continuous professional development.
Business Development Specialist
Turo
12.2022 - Current
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Used SalesForce to handle current portfolio and prospective leads.
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Established long-term partnerships with key stakeholders, fostering trust and collaboration for mutual success.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Identified and resolved discrepancies and errors in customer accounts.
Lead Supervisor
Tampa Expressway-MCI
06.2020 - 01.2025
- Developed and implemented operational plans to ensure efficient workflow of daily tasks.
- Created and maintained employee schedules, ensuring adequate staffing levels in all departments.
- Resolved customer complaints and inquiries promptly and professionally.
- Trained new hires on company policies, procedures, and processes.
- Prepared detailed reports summarizing progress towards departmental goals.
- Supervised, trained and guided team by coaching on daily activities.
- Enforced rules and procedures for accuracy, efficiency and safety.
- Negotiated payment arrangements with delinquent customers.
- Maintained accurate records of customer payments and account status.
- Investigated disputed items on customer accounts and resolved them promptly.
- Provided excellent customer service to ensure satisfaction of all clients.
- Assisted customers with setting up automatic payment plans when needed.
- Drafted letters to notify customers about past due balances and other related matters.
- Developed strategies for collecting on delinquent accounts in an efficient manner.
- Monitored the progress of collections activities regularly.
- Enforced policies relating to overdue payments in accordance with company guidelines.
- Adhered to all applicable laws while performing collection procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Met customer call guidelines for service levels, handle time and productivity.
Manufacturing Technician, Quality Inspector I
Healthsystems
05.2018 - 05.2023
- Tested selected products for performance characteristics or adherence to specifications.
- Loads Pallet into UV oven for curing
- Inspects cured PCB's for any defects and logs information accordingly
- Reconcile paperwork after finishing a work order and inputs data in Excel spreadsheet
- Updates hourly tracker at the end of shift using Excel Spread sheet.
- Documented results of all tests performed and reported any discrepancies.
- Assisted with troubleshooting issues related to the manufacture of products.
- Responsible for providing quality engineering support to New product development to investigate, plan and implementing product quality improvements to current products and manufacturing processes that directly affect safety, quality, regulatory compliance, and/or productivity
- Orders material as needed for production requirements
- Interpreted blueprints and performed mechanical assembly of chassis and other subassemblies of med device components using hand and power tools
- Perform Real time aging tests and Accelerated Aging tests on different types of Class II and Class III Medical devices that are manufactured at site
- Ensure regulatory compliance and report any issues or concerns immediately
- Tamps masks onto PCB's and treats PCB's with plasma
- Load PCB pallets into pin spotting machine
- Inspects pin spotted PCB's for defects, merges, missing spots and logs information accordingly
- Creates bin locations for new materials
- Uses rinse and automatic pipette salt machine on PCB's
- Work as an integral member of the manufacturing team throughout the product lifecycle, working with mechanical, electrical, software and firmware engineers
- Troubleshot problems with equipment, devices or products.
- Trained new employees on company and safety standards, providing assistance and remediation with issues.
- Adhered to regulations and procedures for health, safety and environmental compliance.
- Read worker logs, product processing sheets or specification sheets to verify adherence to specifications.
- Inspected finished products for quality and adherence to customer specifications.
- Inspected products and machines to maintain quality and efficiency.
- Assisted engineers in developing, building, and testing prototypes and products.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Made sure that products were produced on time and are of good quality.
- Assembled and tested parts and components to meet safety and performance standards.
- Worked effectively in fast-paced environments.
- Prepared reports detailing findings of inspections, investigations, and tests.
Education
Associate of Business Administration - Small Business Administration And Management
Pontifical Catholic University of DR
Santiago De Los Caballeros, Dominican Republic01.2016
High School Diploma -
Santa Ana
Dominican Republic05.2014
Skills
- Calm Under Pressure
- Flexible and Adaptable
- Medical Device Assembly and Inspection
- CAD/CAM Software- Ability to use or learn
- Data Entry
- Lab Testing
- Excellent Communication
- Material Handling (Medical and Electrical)
- Shipping and Receiving
- PCB and PCA inspection
- Inventory Control eg Material Transfers and Cycle Count Adjustments
- Review, Update and Create Documents
- Change Order and Non-conformance process
- QuickBooks, SAP, QCBD, Avante, Excel, Microsoft Word and PanaCim
- GMP, SOP's, Blueprint's, Manufacturing & Inspection Procedures
- Microscopes, Caliper, Crimping, Hand tools
- Lloyd's Tensile Tester
- Preventative Maintenance on Production and Facilities Equipment
- X-Ray part counter
- UV Oven
- Customer Service
- Product Testing
- Performance Tracking
- Staff Management
- Multitasking
- Research
- Supervision and Leadership
- Verbal/Written Communication
- Teamwork and Collaboration
- Safety Protocols
- Waste Reduction
- Computer Skills
- Decision-Making
- Customer service
- Data entry
- Computer proficiency
- Call center experience
- Complaint handling
- Complaint resolution
- Payment processing
- Data collection
- Debt collection
- Payment agreements
- Collections optimization
- Credit evaluations
Languages
Spanish
English
Timeline
Manufacturing Production Associate I
Johnson & Johnson
01.2024 - Current
Business Development Specialist
Turo
12.2022 - Current
Lead Supervisor
Tampa Expressway-MCI
06.2020 - 01.2025
Manufacturing Technician, Quality Inspector I
Healthsystems
05.2018 - 05.2023
Associate of Business Administration - Small Business Administration And Management
Pontifical Catholic University of DR
High School Diploma -
Santa Ana
Similar Profiles
ANIS TRIKIANIS TRIKI
Medical Science Liaison – Urogenital Tumors at Johnson & Johnson Innovative MedicineMedical Science Liaison – Urogenital Tumors at Johnson & Johnson Innovative Medicine
PATRICIA OSWALDPATRICIA OSWALD
Executive Administrative Assistant at Johnson & Johnson - Strategy & Business Services, Global ServicesExecutive Administrative Assistant at Johnson & Johnson - Strategy & Business Services, Global Services
Marzena KulisMarzena Kulis
VP, Strategy and Market Development EMEA at Johnson & Johnson MedTechVP, Strategy and Market Development EMEA at Johnson & Johnson MedTech
Russell Kyle KennedyRussell Kyle Kennedy
Warehouse Associate at Johnson & JohnsonWarehouse Associate at Johnson & Johnson
Dylan WhitneyDylan Whitney
Lead Landscaper at Sweet William Garden & DesignLead Landscaper at Sweet William Garden & Design