Crystal Odom
Arlington,TX
Summary
Dynamic manager with a proven track record at Shack Enterprises, excelling in customer service and team leadership. Enhanced operational efficiency through strategic initiatives, resulting in increased repeat business. Skilled in time management and task delegation, fostering a productive work environment while ensuring exceptional customer satisfaction.
Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Manager
Shack Enterprises
02.2019 - Current
- Assisted in daily operations, ensuring smooth workflow and adherence to company policies.
- Supported team members in executing strategic initiatives and achieving departmental goals.
- Conducted research on best practices to enhance operational efficiency and customer satisfaction.
- Collaborated with management to identify areas for improvement and implement effective solutions.
- Resolve customer and employee issues quickly and in a friendly and professional manner.
- Generated repeat business through exceptional customer service.
- Efficient and effective customer service contributed to improved rates of return business.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed scheduling and resource allocation to optimize team performance and productivity.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Personal Care Assistant
Care A Lot Home Health
09.2020 - 01.2024
- Provided compassionate support to clients with daily living activities and personal hygiene needs.
- Assisted in medication management, ensuring accurate adherence to prescribed schedules.
- Developed individualized care plans collaboratively with healthcare professionals and family members.
- Trained new staff on best practices for client care and safety protocols.
- Monitored client progress and reported changes in health status to medical team promptly.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
Master of Science - MA
Brightwood College
Arlington, TX11-2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Goal setting
- Shift scheduling
Timeline
Personal Care Assistant
Care A Lot Home Health
09.2020 - 01.2024
Manager
Shack Enterprises
02.2019 - Current
Master of Science - MA
Brightwood College
Similar Profiles
Motoki KamikuraMotoki Kamikura
Fast Food Team Leader at SHACK SHACKFast Food Team Leader at SHACK SHACK
Christelle BastienChristelle Bastien
Manager at Shake ShackManager at Shake Shack
Shane D JamesonShane D Jameson
Assistant General Manager at Shake ShackAssistant General Manager at Shake Shack
Michael MandujanoMichael Mandujano
Janitor at WhiteDove Janitorial SVCJanitor at WhiteDove Janitorial SVC
Madison VazquezMadison Vazquez
IT Technical Support Specialist at PrestoIT Technical Support Specialist at Presto