Cryst Briscoe

• Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
• Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
• Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
• Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
• Expanded referral network through proactive relationship building with community partners, such as real estate agents and financial planners.
• Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
• Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
• Calculated quotes and educated potential clients on insurance options.
• Promoted products and services using upselling and other sales strategies.

• Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
• Streamlined customer service processes for increased efficiency and improved response times.
• Mentored junior team members, contributing to their professional development and overall team success.
• Collaborated with cross-functional teams to develop new strategies for enhancing customer experience.
• Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
• Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
• Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
• Achieved high client retention rates by consistently delivering exceptional service and support throughout policy lifecycle.

• Maintained clean and well-organized environment for client happiness and safety.
• Assisted clients with bathing, dressing and incontinence care.
• Improved patient outlook and daily living through compassionate care.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Dressed, groomed and fed patients with limited physical abilities to support basic needs.
• Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.

Completed daily reports, forms and other documentation in a timely and accurate manner.

• Reported alarm activity to subscribers' emergency contacts.
• Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate police, fire and ambulatory services to premises.
• Answered multi-line phone systems, transferred calls and determined call priority while performing quick and efficient customer service.
• Contacted appropriate authorities
• Data Entry

• Coded data from participant interviews.
• Conducted interviews with participants to assess eligibility.
• Observed participants and recorded results.
• Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
• Politely assisted customers in person and via telephone.
• Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
• Answered questions with knowledgeable responses.
• Overcame objections using friendly, persuasive strategies.
• Escalated concerns or problem calls to management staff.
• Explained product prices and packages as well as answered questions and addressed concerns of customers.

• Established excellent sales ability and strong interpersonal skills with a confident and persuasive approach.
• Answered questions with knowledgeable responses.
• Set up appointments with interested customers according to schedule availability.
• Overcame objections using friendly, persuasive strategies.
• Delivered scripted sales talks to customers reached via manual and automatic dialing systems.

• Administered medication as directed by physician.
• Transported individuals to medical appointments and other errands.
• Supervised daily activities and provided assistance when needed.
• Assisted disabled clients in any way necessary to facilitate independence and well-being.
• Worked to improve and enhance patient lives through effective and compassionate care.
• Maintained a clean, safe and well-organized patient environment.
• Developed rapport with patients to create a safe and trusting environment for care.

• Trained new cashiers on procedures, customer service and sales techniques.
• Monitored areas for security issues and safety hazards.
• Accepted both cash and credit card payments according to standard operating procedures.
• Received payments by cash, credit and personal check and gave back the correct change.
• Scanned goods and collected payments and issued refunds, receipts, and change.
• Received customer payments.
• Responded quickly to customer inquiries, answering questions and offering insight into the products.
• Completed purchases using Point of Sale systems.