Crysta Goff

• Meet with content editors to plan post subjects and publishing schedules.
• Create content for the website.
• Research creative topics to write, edit and create layouts for new articles and features.
• Implement SEO strategies to optimize web content for search engines.
• Connect and interact with readers via email or message boards to address needs and ideas of audience.

• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Collaborated with marketing department to launch and manage promotional activities and campaigns.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Kept accurate records to document customer service actions and discussions.
• Addressed potential cancellations and offered catered solutions to retain accounts.
• Created and reviewed invoices and quotes to confirm accuracy.
• Generated customer satisfaction surveys to analyze results into action plans.
• Controlled resources and utilized assets to achieve qualitative and quantitative targets.
• Took ownership of customer issues and followed problems through to resolution.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Negotiated contracts with outside carriers to minimize costs to company and customers.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Researched and corrected customer concerns to promote company loyalty.

• Answered constant flow of customer calls with minimal wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Responded to customer requests for products, services, and company information.
• Updated account information to maintain customer records.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Cross-trained and provided backup support for organizational leadership.

• Provided multifaceted services to disabled senior citizens by running errands, managing mail, scheduling appointments, arranging transportation, etc.

• Led and directed team members on effective methods, operations, and procedures.
• Reconciled cash and credit card transactions to maintain accurate records.
• Calculated inventory and ordered appropriate supplies.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Motivated staff to perform at peak efficiency and quality.
• Managed staff schedules and maintained adequate coverage for all shifts.

• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Managed food resources, memorized orders, and coordinated customer service.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Set positive tone for entire dining experience as first point of contact for incoming guests.

• Worked with POS system to place orders and manage bills.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained order efficiency and accuracy through clear communication.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Being a mother has taught me:

• Conflict resolution
• Interpersonal communication
• Building team morale
• Promoting education
• Chief financial officer- creating budgets, handling accounts
• Administrative tasks- scheduling appointments, being main point of contact
• Management- executive decision maker
• Multi-tasking
• Time management