Crysta Hensen

Since 2018, I worked as a part-time line cook, managing the back kitchen throughout my assigned shifts. I am responsible for preparing all menu items, including food prep and using the griddle and fryers. I ensure food health standards are met by maintaining proper food temperatures and keeping the workspace clean and organized. I prepare multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction and repeat business. Working with team members to maintain a clean and safe working environment, adhering to health and safety guidelines. Additionally, I set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

• Kitchen Management: Managed the back kitchen during shifts.
• Food Preparation: Prepared all menu items, including using the griddle and fryers.
• Health Standards: Ensured proper food temperatures and cleanliness.
• Order Accuracy: Prepared multiple orders simultaneously with high accuracy.
• Team Collaboration: Maintained a strong relationship with the front-of-house team, ensuring customer satisfaction through quick and accurate service.
• Productivity Setup: Set up and prepared cooking supplies and workstations for opening and closing.

As the business owner, I handled all marketing, negotiated all contracts, and managed the business accounting. I managed job schedules ensuring workers were onsite and completing tasks on time and within budget. I am an experienced Handyman with a proven track record of enhancing client satisfaction through timely and high-quality home repair services. Skilled in preparing surfaces for painting, performing minor wall repairs, installing drywall, and applying wallpaper. Adept at conducting thorough inspections to ensure safety standards and client expectations are met. Demonstrates versatility by handling a wide range of tasks, including plumbing, electrical work, carpentry, and general home repairs. Known for completing projects on time and under budget, leading to increased client referrals. Proficient in maintaining tools and equipment, managing inventory, and addressing safety hazards promptly. Committed to improving energy efficiency through the installation of lighting fixtures and re-caulking windows and doors.

I maintained a clean and organized workspace, ensuring a welcoming environment for customers. I consistently met and exceeded customer service goals, balanced cash registers accurately, and enhanced customer satisfaction through efficient transaction handling and inquiry resolution. I remained composed during high-pressure situations and developed strong customer relationships to increase loyalty.

• Workspace Maintenance: Kept the workspace clean and organized.
• Customer Service: Met and exceeded customer service goals, enhancing satisfaction.
• Cash Handling: Balanced cash registers accurately and handled transactions efficiently.
• High-Pressure Management: Maintained composure during busy periods and difficult interactions.
• POS System Use: Utilized POS systems for cash and credit transactions.
• Customer Relationships: Developed and managed relationships to boost loyalty.
• Secure Payment Processing: Handled sensitive information securely across various payment methods.

As a Machine Shop Fabricator, I performed precise spot welds on various materials and ensured welds met quality and safety standards. I created and managed steel molds and oversaw steel casting processes. I operated press brake machines for bending and shaping metal and diagnosed and fixed issues with these machines. I performed upkeep on hydraulic systems and assembled parts accurately and efficiently.

I addressed and mitigated any damage during production and oversaw production processes to ensure efficiency and quality. I conducted regular checks to maintain production standards, prepared finished products for shipment, and smoothed and finished metal surfaces through grinding. I managed and fulfilled production work orders and kept track of inventory to ensure materials were available for production.

This role required a combination of technical skills, attention to detail, and the ability to manage multiple tasks efficiently.