Crysta Mackey
Temple Hills,MD
Summary
Proven professional with a track record of enhancing customer satisfaction and improving delivery efficiency at the United States Postal Service. Skilled in route navigation and customer service, adept at addressing concerns promptly and boosting sales through effective communication. Demonstrates exceptional teamwork and problem-solving abilities, contributing to positive work environments and increased revenue.
Overview
17
17
years of professional experience
Work History
Letter Carrier
United States Postal Service, USPS
09.2018 - Current
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
Customer Service Clerk
Shoppers Food Warehouse
11.2007 - 06.2018
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
Sales Representative
PRIMERICA FINANCIAL SERVICES LIMITED
06.2011 - 01.2013
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
High School Diploma -
Crossland High School
Temple Hills, MD06.2009
Skills
- Delivery accuracy
- Route navigation
- Mechanical aptitude
- Package handling
- Memory retention
- Mail sorting
- Technology use
- Documentation & recordkeeping
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Punctuality
- Reliability
- Excellent communication
- Professionalism
- Microsoft Office
- 70 WPM
Timeline
Letter Carrier
United States Postal Service, USPS
09.2018 - Current
Sales Representative
PRIMERICA FINANCIAL SERVICES LIMITED
06.2011 - 01.2013
Customer Service Clerk
Shoppers Food Warehouse
11.2007 - 06.2018
High School Diploma -
Crossland High School
Similar Profiles
Jalen HorneJalen Horne
City Mail Carrier at United States Postal Service, USPSCity Mail Carrier at United States Postal Service, USPS
Lacey ReedLacey Reed
City Mail Carrier at United States Postal Service, USPSCity Mail Carrier at United States Postal Service, USPS
Sophia HunteSophia Hunte
Customer Service Sales Clerk at United States Postal Service, USPSCustomer Service Sales Clerk at United States Postal Service, USPS
Erica DarbyErica Darby
Supervisor at United States Postal Service, USPSSupervisor at United States Postal Service, USPS
Ahmad LivingstonAhmad Livingston
Assistant Manager at Bojangles' RestaurantsAssistant Manager at Bojangles' Restaurants