CRYSTABEL PEACE PREBI
MARKETING EXECUTIVE
WAKRA -MESAIEED
Summary
- A very strong knowledge in Human Relation Services / Customer Care Services, Health and Safety application at Workplace. My 8 yrs Years of experience in banking and financing sector in Qatar has extensively broaden my background in Banking And Financing,
KEY EXPERIENCES:
- General Knowledge in Banking and Finance Data Entry. Coordinating between customers and branches and all other departments
- Knowledgeable and dedicated customer service professional with extensive experience in Doha Bank industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
- Adaptable Call Center Representative with 6years of expertise assisting customers with questions and concerns. Talented at logging detailed information for each call and providing regular reports to management. Expert at retaining customers by providing accurate information and thoughtful answers.
Overview
15
15
years of professional experience
Work History
Call Center Agent
DOHA BANK
Doha
04.2016 - Current
- Receive in-bound calls from customers
- Provide high quality customer service
- Provides assistance to customers on all products and services offered by the bank via phone
- Handles customer enquiries efficiently and politely
- Provides customers with correct and complete information related to their query
- maximize up-selling and cross-selling opportunities
- Maintain confidentiality of the bank’s customers and data
- Coordinate between customers & all other department related to their concerns
- Handles and processes replacement / renewal of cards Process and follow up on customer complains till results are achieved
- Handles, refers & direct all remittances issues to appropriate departments
- Resolved concerns with products or services to help with retention and drive sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Answered over [Number] calls per shift to meet fast-paced call center demands.
- Addressed customer account discrepancies and concerns.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Sale Coordinator
DOHA BANK
Doha
05.2015 - 03.2016
- Checking and Reviews personal loans documents from sales agents.
- Audit loan files, Identifying fraudulent documentations
- Coordinate between staff & management
- Compiles data collected on clients & Liaise with the relevant internal audit department.
- Identify, record & report any deviations with respect to loans
- Prepare and provide accurate, complete and up-to date periodic report on staff performances / achievement
- Used coordination and planning skills to achieve results according to schedule.
- Used critical thinking to break down problems, evaluate solutions and make reports to line manager.
- Developed and maintained courteous and effective working relationships.
- Prepared variety of different written communications, reports and documents.
- Complet paperwork, recognizing discrepancies and promptly addressing for resolution.
Sales Executive
DOHA BANK
Doha
02.2014 - 04.2015
- Provide financial advice to clients
- Handles account opening for individuals and companies as per policy
- Promotes banks products & services
- Provide directs loans services to individual customers
- Handles customer queries and enquiries on loan & credit cards
- Processes personal loans / car loans and handles Q-Pack applications
- Handles company listing procedures and get the approved by the bank.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Perform all other services as directed by the immediate boss
Marketing Executive
GLOW INTERNATIONAL
Wakra
08.2012 - 12.2012
- Provided outdoor marketing services to prospective clients
- Managed incoming job offers
- Make follow-ups on previous clients interested in our services
- Performed clerical duties as and when needed.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Planned and executed events and marketing programs to increase qualified leads.
- Maintained complete database of files, contacts and project materials.
- Completed and submitted report on weekly basis.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
- Identified target audiences and devised campaigns to match their needs.
- Engaged, informed and supported staff on media and marketing outcomes.
Administrative Secretary
MYROC LOGISTICS & PLASTICS COMPANY
Tema
01.2009 - 01.2010
- Organize and coordinate meetings, conferences, travel arrangements .
- Prepare and distribute minutes of meetings .
- Maintains schedules and calendars
- Arrange and confirms appointments Handle incoming and outgoing mails / phone calls Coordinates the flow of information both internal and external
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Kept reception area clean and neat to give visitors positive first impression.
Insurance Sales Agent
DONEWELL INSUARANCE COMPANY
Tema
01.2007 - 01.2009
- Provide counseling & consultation to prospective clients
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Conducted research on insurance packages and investment options to generate client recommendations.
- Established payment methods for [Number] clients to facilitate customer payments and issue receipts.
- Met with customers to provide information about available products and policies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Market the company’s product to the public Provide
- Assist new clients in choosing their insurance policies
- Maintain database entries Liaison with internal and external contacts
Receptionist
RAM’S PRODUCTION COMPANY
Tema
01.2002 - 01.2005
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Make preparations for Council and committee meetings
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Coordinated catering and set up conference rooms for corporate and client meetings.
Education
Professional Certificate - Banking And Financial Support Services
THE ACADEMY
DOHA BANK 04.2001 -
IOSH, UK Certification - Office Safety-Managing Safely
Bright Training Center
DOHA 04.2001 -
Diploma In Sales And Marketing
WISCONSIN INTERNATIONAL UNIVERSITY
Ghana 04.2001 -
Advanced Diploma - Secretarial & Bus. Management
ZEK INTERNATIONAL
GhanaWindows 95 Microsoft - Excel 97 Microsoft – Word 97 - Computer Basics , Windows Package
WAEMAX INSTITUTE OF PROFESSIONAL STUDIES
GhanaHigh School Diploma -
OLA SENIOR GIRLS HIGH SCHOOL
04.2001 -
Skills
Client communication
Strong team playerAbility to work with all age groups/ diverse background with easeGathering information
Problem-solving skills
Customer support
Call center operations
Inbound phone calls
Customer service optimization
Calm disposition
Verbal and written communication
Timeline
Call Center Agent
DOHA BANK
04.2016 - Current
Sale Coordinator
DOHA BANK
05.2015 - 03.2016
Sales Executive
DOHA BANK
02.2014 - 04.2015
Marketing Executive
GLOW INTERNATIONAL
08.2012 - 12.2012
Administrative Secretary
MYROC LOGISTICS & PLASTICS COMPANY
01.2009 - 01.2010
Insurance Sales Agent
DONEWELL INSUARANCE COMPANY
01.2007 - 01.2009
Receptionist
RAM’S PRODUCTION COMPANY
01.2002 - 01.2005
Professional Certificate - Banking And Financial Support Services
THE ACADEMY
04.2001 -
IOSH, UK Certification - Office Safety-Managing Safely
Bright Training Center
04.2001 -
Diploma In Sales And Marketing
WISCONSIN INTERNATIONAL UNIVERSITY
04.2001 -
High School Diploma -
OLA SENIOR GIRLS HIGH SCHOOL
04.2001 -
Advanced Diploma - Secretarial & Bus. Management
ZEK INTERNATIONAL
Windows 95 Microsoft - Excel 97 Microsoft – Word 97 - Computer Basics , Windows Package
WAEMAX INSTITUTE OF PROFESSIONAL STUDIES