Crystal Abreu
Allentown,PA
Summary
Experienced Group Lead with 5+ years in high-volume production and team management. Skilled in streamlining operations, maintaining GMP standards, and fostering collaborative team environments. Expertise in managing semi-automated equipment, ensuring product quality, and driving operational improvements. Recognized for building strong teams, optimizing workflows, and consistently delivering measurable results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Group Lead
Orasure Technologies, Inc.
10.2020 - Current
- Lead high-volume production operations, ensuring adherence to GMP and safety regulations
- Operate and maintain semi-automated equipment, achieving consistent product quality
- Train, mentor, and cross-train team members, resulting in a 15% increase in operational efficiency
- Identify process inefficiencies, implementing solutions that reduced downtime by 10%
- Collaborate with maintenance and engineering teams to enhance equipment reliability and minimize production delays
- Spearheaded and established new DNA manufacturing department assembling testing devices
- Played a pivotal role in equipment validation and streamlining compliance processes
- Monitor and update GMP documentation, maintaining compliance with regulatory standards
- Delegate tasks strategically and monitor progress for timely completion.
Manager/Shift Leader
Five Guys Burgers and Fries
08.2024 - 02.2025
- Supervised daily operations, including staff scheduling, training, and performance evaluations
- Ensured compliance with food safety and quality standards, utilizing FIFO methods to manage inventory
- Conducted internal audits to enhance operational efficiency and improve customer satisfaction by 18%
- Successfully implemented cost-saving measures, reducing waste by 10%
- Created incentive programs and contests to support and award top performers.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
Warehouse/Courier
Orasure Technologies, Inc.
05.2018 - 10.2020
- Perform accurate order processing, cycle counts, and inventory management to maintain seamless operations
- Improved inventory tracking processes, reducing discrepancies by 12%
- Established lasting relationships with customers by delivering packages on time, interacting professionally
- Ensured timely delivery of medical devices, supporting production schedules
- Verified package information to check for accuracy and completeness
- Followed safety procedures and regulations to protect packages and vehicles
- Performed daily vehicle inspections and reported maintenance issues for immediate remediation
Assitant Manager
Good Times Pizzeria
06.2012 - 05.2018
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Cross-trained existing employees to maximize team agility and performance.
Education
CDL License -
Lehigh Carbon Community College
Schnecksville, PA09-2020
Certification - Pharmacy Tech
Lincoln Technical Institute
Allentown, PA06-2016
Skills
- Team Leadership & Development
- Production Operations & Oversight
- GMP Compliance & Safety Protocols
- Process Improvement & Optimization
- Inventory Management & Data Accuracy
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Customer Service & Relationship Management
- Verbal and written communication
- Manufacturing oversight
- CDL-A
- Relationship building
- Quality control
Certification
- CDL Class A, 9/01/2020
- Certified Pharmacy Technician, 06/02/2016
Timeline
Manager/Shift Leader
Five Guys Burgers and Fries
08.2024 - 02.2025
Group Lead
Orasure Technologies, Inc.
10.2020 - Current
Warehouse/Courier
Orasure Technologies, Inc.
05.2018 - 10.2020
Assitant Manager
Good Times Pizzeria
06.2012 - 05.2018
CDL License -
Lehigh Carbon Community College
Certification - Pharmacy Tech
Lincoln Technical Institute
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