Crystal Abreu
New York,NY
Summary
Highly organized, versatile, and results-driven professional with a strong background in healthcare services and patient care coordination. Possesses exceptional problem-solving abilities, project management skills, and a proven track record of enhancing operational efficiency in healthcare settings. Ensuring the highest standards of patient care. Fluent in English and Spanish.
Overview
5
5
years of professional experience
Work History
Intern
Community Mediation Services
Queens, NY
02.2022 - 03.2023
- Entered and updated case information accurately into internal databases, supporting case tracking and resolution processes.
- Assisted case managers by translating between English and Spanish during client meetings and mediation sessions.
- Supported case preparation and follow-up, ensuring timely and effective communication with clients and team members.
- Helped maintain organized case files and ensured confidential information was handled securely.
Personal Care Assistant
Devoted Home Care
Brooklyn, NY
09.2018 - 03.2022
- Coordinated and managed daily living activities and personal care services for a diverse client base.
- Liaised with healthcare professionals to ensure patients received appropriate and timely care.
- Monitored patient health metrics and maintained comprehensive patient care records.
- Assisted in the administration of medication and compliance with prescribed treatments.
Outreach Volunteer
Voces Latinas Corp.
Queens, New York
08.2021 - 11.2021
- Conducted community outreach programs to raise awareness about health services available to the Latinx community.
- • Provided administrative support including data entry, scheduling, and report preparation
- • Collaborated with local organizations to expand the reach of health initiatives.
Education
Bachelor of Arts in Criminology -
John Jay College of Criminal Justice of The City University of New York
12.2023
Skills
Leadership & Management: Team Leadership, Project Management, Conflict Resolution
Healthcare Skills: Patient Care Coordination, Healthcare Compliance
Technical Proficiencies: Microsoft Office Suite (Excel, Word), Database Management
Certifications: Dispute in Resolution
Languages
English and Spanish
Native or Bilingual
Timeline
Intern
Community Mediation Services
02.2022 - 03.2023
Outreach Volunteer
Voces Latinas Corp.
08.2021 - 11.2021
Personal Care Assistant
Devoted Home Care
09.2018 - 03.2022
Bachelor of Arts in Criminology -
John Jay College of Criminal Justice of The City University of New York