Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Adams

Knoxville,TN

Summary

Proficient professional with a successful history at T-Mobile Limited, emphasizing customer service and relationship cultivation. Expertise in cash handling and adept problem-solving, resulting in high levels of client loyalty. Focused on driving team success and delivering effective results in challenging situations. Also very good at helping others with problem solving issues and I am interested in others needs as well.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Ssles Associate

T-mobile Limited / Retail Expertise
09.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Certified Peer Recovery Specialist

True Purpose Ministries
02.2022 - 01.2024
  • Supported clients in navigating social services systems to ensure access to necessary resources for successful recovery.
  • Assisted clients in achieving their personal goals by providing continuous emotional support and resources.
  • Provided crisis intervention services when needed, preventing relapse and promoting continued growth in recovery.
  • Participated in ongoing training opportunities to stay current with industry trends and enhance professional expertise as a Peer Recovery Specialist.
  • Documented client interactions accurately and diligently, ensuring proper tracking of progress over time.
  • Enhanced client recovery by developing and implementing individualized peer support plans.
  • Connected clients with community resources and services, fostering a strong support network for sustained recovery.
  • Empowered clients by teaching effective communication skills, self-advocacy techniques, and coping strategies.
  • Improved the overall recovery process for clients by advocating for their needs within the treatment team.
  • Created a safe space for open dialogue among peers, encouraging shared experiences and mutual support during group sessions.
  • Coordinated closely with clinical staff regarding updates on client progress or concerns that may require additional intervention or support.
  • Educated family members on addiction, mental health, and recovery principles to build a supportive environment for clients.
  • Maintained confidentiality while sharing success stories with other professionals to promote best practices in peer recovery roles.
  • Established trusting relationships with clients through empathetic listening, understanding, and genuine connection during one-on-one sessions.
  • Assisted clients in identifying personal strengths and challenges, fostering self-awareness and growth towards a healthier lifestyle.

Education

No Degree - Social Services

Walters State Community College
Morristown, TN

Diploma

Claiborne County High School
New Tazewell, TN
05.1994

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Client service
  • Conflict resolution
  • Customer needs assessment
  • Complex Problem-solving
  • Meeting deadlines
  • Adapt to diverse groups
  • Strategic planning
  • Policy and procedure adherence
  • Persuasion techniques
  • Promotional support
  • Friendly and outgoing
  • Customer engagement
  • Excellent communication skills
  • Positive and professional
  • Hospitality and accommodation

Certification

CERTIFIED PEER RECOVERY SPECIALIST

Timeline

Ssles Associate

T-mobile Limited / Retail Expertise
09.2024 - Current

Certified Peer Recovery Specialist

True Purpose Ministries
02.2022 - 01.2024

No Degree - Social Services

Walters State Community College

Diploma

Claiborne County High School

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