Crystal Adkins
Universal City,TX
Summary
Accomplished healthcare and business leader with a proven track record at Emeritus Assisted Living, enhancing operational efficiency and patient care through strategic planning and relationship building. Skilled in contractor oversight and verbal communication, adept at fostering team cohesion and driving customer satisfaction. Achieved significant improvements in service delivery by prioritizing results and leveraging both hard and soft skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Owner Operator of Company
Two Girls Pilot Car Dispatch
08.2022 - 03.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by contractors.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service. With Different contractors.
Floor Licensed Practical Nurse
Manatee Springs Care & Rehabilitation
03.2018 - 11.2019
- Enhanced patient care by providing thorough assessments and developing individualized nursing plans.
- Ensured regulatory compliance by staying up-to-date on policy changes and adapting practice accordingly.
- Implemented fall prevention strategies, reducing the occurrence of patient falls and related injuries.
- Participated in ongoing professional development opportunities to enhance knowledge base and stay current on best practices in nursing care.
- Delivered compassionate end-of-life care for terminally ill patients, easing their pain and providing emotional support to families during a difficult time.
Director of Nursing
Emeritus Assisted Living
05.2016 - 03.2018
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
Unit Manager
Magnolia Health And Rehab
06.2014 - 11.2016
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
- Developed strong working relationships with physicians, nurses, therapists, and ancillary staff for cohesive unit functioning.
Education
No Degree - Nursing Practice
New College of Florida
Sarasota, FLSkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Strategic Planning
- Contractor Oversight
Timeline
Owner Operator of Company
Two Girls Pilot Car Dispatch
08.2022 - 03.2023
Floor Licensed Practical Nurse
Manatee Springs Care & Rehabilitation
03.2018 - 11.2019
Director of Nursing
Emeritus Assisted Living
05.2016 - 03.2018
Unit Manager
Magnolia Health And Rehab
06.2014 - 11.2016
No Degree - Nursing Practice
New College of Florida
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