Open To Work
Crystal Adkins
Customer Service Representative
San Antonio,TX
while writing your story of life do not ever let anyone else hold your pen
unknown
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsWork from home optionSummary
Dynamic professional with expertise in customer support and nursing supervision, recognized for conflict resolution and communication skills that enhance customer satisfaction and team cohesion. Proven track record in managing complex situations and ensuring compliance while driving results. Strong background in transportation coordination and effective teamwork.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Business Professional & Consultants
San Antonio, Texas
07.2023 - 08.2025
- Collaborated with team members to resolve customer issues effectively.
- Followed up with customers to ensure satisfaction with solutions provided.
- Maintained a positive attitude while handling challenging customer interactions.
- Investigated customer complaints regarding product quality or service rendered.
Transportation Dispatcher
Two girls Pilot car dispatch services
San Antonio, Texas
09.2022 - 04.2023
- Coordinated transportation schedules for pilot car services across various routes.
- Communicated with drivers to ensure timely departures and arrivals.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.
- Ensured compliance with Federal Motor Carrier Safety Regulations.
Nursing Supervisor
Magnolia Health and Rehab
Sarasota, Florida
06.2014 - 10.2018
- Supervised nursing staff to uphold patient care standards and regulatory compliance.
- Reviewed patient records for adherence to healthcare regulations.
- Facilitated conflict resolution among medical staff to maintain professional relationships.
- Managed staffing levels to align with budgetary constraints while ensuring quality patient care.
Education
Bachelor of Science - Nursing
02-2020
Associate of Science - Licensed Nurse
03-2003
Skills
- Customer relationship management
- Satisfaction tracking
- Conflict resolution
- Communication skills
- Time management
- Critical thinking
- Empathy and patience
Accomplishments
- Florida Nursing license
- with in 6 months of graduation became the unit manager of a 120 bed nursing center.
- Top dispatcher for company recognized for the timely delivery's and customer satisfaction
Certification
- Nursing license
- Class A CDL
- most valuable employee
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- VFW
- Moose Lodge
- Habitat for humanity
Timeline
Customer Support Specialist - Business Professional & Consultants
07.2023 - 08.2025
Transportation Dispatcher - Two girls Pilot car dispatch services
09.2022 - 04.2023
Nursing Supervisor - Magnolia Health and Rehab
06.2014 - 10.2018
Collage Network - Bachelor of Science, Nursing
Sarasota Technology - Associate of Science, Licensed Nurse