Crystal Aguilar
Henderson,NV
Summary
Results-driven real estate management professional with proven track record in property rental transactions and client satisfaction. Adept at market analysis, negotiation, and office management, consistently delivering optimal outcomes. Strong team collaborator known for adaptability and reliability, ensuring seamless operations and client experiences. Highly skilled in communication, marketing, and client relationship management.
Overview
14
14
years of professional experience
Work History
Realtor and Property Manager
Creative Real Estate Associates
07.2010 - 02.2024
- Coordinated various aspects of managing single family residential homes and condos for investors with inspections, and maintaining resident retention, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up in a timely manner ensuring a positive experience overall.
- Provided expert advice on the current rental market guiding clients to make informed decisions when listing their homes.
- Assisted clients and customers with finding ideal homes by assessing needs, requirements, and budgets.
- Advertised client properties through websites, social media, and real estate guides.
- Compared recently rented area properties to determine competitive market prices.
- Handled day-to-day happenings of real estate management office to consistently grow client base and increase revenue.
- Expanded client base through effective prospecting techniques and referrals from satisfied customers.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to resolve tenant disputes.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Delivered emergency 24-hour on-call service for tenants on emergency maintenance issues.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Supported broker in accomplishing their goals through diligent administrative assistance such as report generation, consistent communication and data entry.
- Developed correspondence letters, memos, and emails.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
Real Estate Sales And Property Management Permit - Real Estate And Property Management
Key Realty
Las Vegas, NV07-2013
High School Diploma -
Trevor Brown High School
Phoenix, AZ05-2001
Skills
- Client relations
- Contract negotiation
- Strong negotiation skills
- Comparative market analysis
- Tech-savvy mindset
- Property marketing
- Schedule coordination
- Negotiation
- Database management
- Social media marketing
- Leasing
- Property research
- Property tours and inspections
- Administrative support
- Relationship building
- Open house coordination
- Digital marketing strategies
- Office oversight
- Works well independently
- Strong organizational skills
- Contract preparation
- MLS expert
- Proficient in Microsoft office
- Clean driving record
- Appfolio, Rent Manager and Tenant Pro expert
Bilingual
Spanish speaking, however I am not entirely fluent.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Realtor and Property Manager
Creative Real Estate Associates
07.2010 - 02.2024
Real Estate Sales And Property Management Permit - Real Estate And Property Management
Key Realty
High School Diploma -
Trevor Brown High School
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