Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Aguirre

Yuma

Summary

Personable and dedicated Customer Service Representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.

Overview

15
15
years of professional experience

Work History

Arizona Drop Coordinator

Allo Fiber
04.2023 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
  • Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
  • Managed vendor relationships to secure best quality of services and products for organizational needs.
  • Conducted comprehensive market research to inform strategic planning, leading to more targeted and effective project initiatives.
  • Conducted comprehensive market research to inform strategic planning.

Sales Associate

Fourth Ave CBD & Kratom/ Ace Liquor
06.2017 - 10.2022
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assessed customer needs to provide assistance and information on product features.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Assistant Manager

Mad Tacos LLC
06.2015 - 12.2016
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Take orders from patrons for food or beverages
  • Check with customers to ensure that they are enjoying their meals
  • Write patrons' food orders on order slips, memorize orders
  • Enter orders into computers for transmittal to kitchen staff
  • Ensure that I provide a warm and welcoming atmosphere for patrons
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Managed and motivated 5 employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Customer Care Representative

Convey Health Solutions
01.2013 - 07.2015
  • Explain products or services and prices, and answer questions from customers
  • Obtain customer information such as name, address, and payment method, and enter orders
  • Record names, addresses, purchases, and reactions of prospects contacted
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Assist members with ordering their Medicare Part D prescription medication
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Coordinated logistics and verified equipment shipment pricing and availability.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
  • Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.

Hostess/ Waitress

Chretin's Mexican Cantina & Grill
01.2010 - 01.2013
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Take orders from patrons for food or beverages
  • Check with customers to ensure that they are enjoying their meals
  • Write patrons' food orders on order slips, memorize orders
  • Enter orders into computers for transmittal to kitchen staff
  • Ensure that I provide a warm and welcoming atmosphere for patrons Team Lead, Dirty Deeds Janitorial, February 2003-August 2010 Yuma, AZ
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Created and implemented strategies for team members to reach goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Assigned projects and distributed tasks to team members as per area of expertise.

Education

High School Diploma -

Kofa High School
Yuma, AZ
05.2006

General Studies

Arizona Western College
Yuma, AZ

Skills

  • Highlights of Qualifications
  • Excellent Computer Skills
  • Team Player
  • Interpersonal Skills
  • Superior Troubleshooting
  • Excellent Customer Service
  • Resourceful
  • Decision Maker
  • Energetic Attitude
  • Attention to Detail
  • Cash handling accuracy
  • Excellent communication skills
  • Cash register operation
  • Written and oral communication skills
  • Sales expertise
  • Product Sales
  • Reliable and punctual
  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • MS office
  • Project coordination
  • Document management
  • Recordkeeping
  • Meeting coordination
  • Project assistance

Timeline

Arizona Drop Coordinator

Allo Fiber
04.2023 - Current

Sales Associate

Fourth Ave CBD & Kratom/ Ace Liquor
06.2017 - 10.2022

Assistant Manager

Mad Tacos LLC
06.2015 - 12.2016

Customer Care Representative

Convey Health Solutions
01.2013 - 07.2015

Hostess/ Waitress

Chretin's Mexican Cantina & Grill
01.2010 - 01.2013

General Studies

Arizona Western College

High School Diploma -

Kofa High School

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