Crystal Ahlin
Summary
Results-driven Press Operator at Hallmark Cards with expertise in machine operation and quality control. Enhanced production output through effective time management and problem-solving skills. Committed to safety and continuous improvement, fostering teamwork and collaboration to achieve operational excellence. Proven ability to troubleshoot machinery, ensuring minimal downtime and consistent quality.
Overview
25
25
years of professional experience
Work History
Press Operator
Hallmark Cards Distribution Center
02.2019 - Current
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
- Performed regular maintenance on press machinery to optimize performance.
- Supported continuous improvement initiatives within the department through constructive feedback and proactive problem-solving efforts.
- Promptly removed completed loads from press.
- Followed safety protocols to reduce operating risks on press machinery.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Loaded and positioned raw materials in loading and feeding mechanisms.
- Ensured timely completion of projects by effectively managing workload and communicating progress updates with supervisors or team leads as needed.
- Assisted in training new press operators, sharing expertise and best practices to ensure smooth onboarding and skill development.
- Upheld high standards of cleanliness throughout the workspace, adhering to established guidelines for equipment care and maintenance procedures.
- Fostered a positive work environment by collaborating closely with fellow team members while maintaining a professional attitude and strong work ethic.
- Increased production output by implementing effective time management techniques and prioritizing tasks accordingly.
- Reviewed completed orders for quality and accuracy.
- Contributed to the reduction of machine downtime by promptly troubleshooting and resolving mechanical issues as they arose.
- Performed thorough inspections of printed materials to guarantee consistent quality and adherence to client specifications.
- Implemented process improvements that led to faster setup times between job runs, maximizing productivity during shifts.
- Troubleshot press malfunctions and performed necessary repairs to restore functionality.
Assistant Manager
Wal-Mart Supercenter
05.2016 - 02.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Improved operational efficiency by adopting new technology for inventory management.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
Overnight Supervisor
Wal-Mart Supercenter
02.2014 - 05.2016
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
- Supervised personnel working overnight in all area's to support safe operation and maximize productivity efficiencies.
- Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
- Prepared, planned and implemented training programs to support ongoing staff development.
- Contributed to positive workplace culture by leading team-building initiatives designed to foster camaraderie among overnight staff members.
- Provided valuable input during strategic planning sessions for store operations, leveraging expertise in overnight supervision to inform discussions on resource allocation and workforce management strategies.
- Improved overall store efficiency by effectively managing and delegating tasks to overnight team members.
- Evaluated employee progress towards individual goals as well as overall team performance metrics, using data-driven insights to inform decision-making processes related to staffing assignments or performance management initiatives.
- Developed effective improvement plans in alignment with goals and specifications.
- Frequently inspected production area to verify proper equipment operation.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Bakery Department Manager
Wal-Mart Supercenter
03.2012 - 02.2016
- Boosted employee morale with regular recognition programs, resulting in improved teamwork and higher overall job satisfaction rates within the department.
- Streamlined bakery operations by creating efficient production schedules based on demand trends and customer needs.
- Collaborated with other department managers to create cross-promotional displays, driving overall store sales.
- Continually exceeded sales targets by actively promoting bakery products through sampling events and special promotions.
- Maximized productivity through effective delegation of tasks among team members according to skill level and workload capacity.
- Maintained strict adherence to food safety guidelines to ensure the highest quality products were provided to customers.
- Ensured consistency in product offerings by standardizing recipes and processes across the Bakery Department.
- Consistently met or exceeded health department inspection standards by prioritizing cleanliness throughout the Bakery Department''s daily operations.
- Optimized the bakery''s workflow by regularly evaluating and updating equipment and processes, resulting in increased efficiency and productivity.
- Established strong vendor relationships for reliable supply chain management and effective cost negotiation.
- Successfully introduced new product lines that catered to evolving customer preferences while maintaining traditional offerings for loyal clientele.
- Developed a high-performing team through consistent training, coaching, and performance evaluations.
- Enhanced customer satisfaction by ensuring timely and efficient completion of bakery orders.
- Spearheaded seasonal menu planning efforts, incorporating festive ingredients into unique offerings that drove customer interest during holiday periods.
- Contributed to the store''s overall success by actively participating in staff meetings, sharing best practices, and collaborating with peers on company-wide initiatives.
- Increased store profitability by implementing cost-saving initiatives in the Bakery Department.
- Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
- Improved employee retention within the Bakery Department by fostering a positive work environment and addressing concerns promptly.
- Monitored inventory levels and identified opportunities for cost savings.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained and controlled inventory of baked goods.
- Maintained cleanliness and hygiene in bakery premises.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Managed all baking operations professionally and handled all problems confidently.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Developed cost-effective strategies to drive bakery sales and optimize profits.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
General Manager
Arby's Restaurant
03.2009 - 06.2014
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Cashier
Wal-Mart Supercenter
02.2008 - 03.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
Folder Operator
Hallmark Cards Distribution Center
06.2000 - 06.2008
- Maintained high level of quality and productivity, attention to detail, count accuracy of material and unit appearance.
- Followed company safety rules, lock-out tag-out procedures and good housekeeping practices.
- Assisted with machine setup and adjustment, fed materials into machine and stacked off finished material.
- Actively participated in team meetings, sharing insights on best practices for improving folder operator tasks and overall performance.
- Assisted in training new employees on folder operations, ensuring a smooth transition and continued productivity.
- Skillfully operated various types of folders, demonstrating adaptability and proficiency across different machines and job requirements.
- Reduced machine downtime through regular maintenance and timely troubleshooting of the folder equipment.
- Enhanced product quality by closely monitoring folder settings and making necessary adjustments as needed.
- Maintained a safe working environment by adhering to safety protocols and guidelines for folder operation.
- Consistently met or exceeded production targets while maintaining high-quality standards in finished products.
- Maximized utilization of equipment by operating machinery at optimum capacity and speed.
- Continually updated knowledge of industry trends and advances in Folder Operator technology, ensuring readiness for new challenges and adapting to changing job requirements.
- Facilitated safe operation of folder gluer and regularly achieved production goals.
- Optimized work area organization, leading to increased efficiency during setup times and quick turnaround between jobs.
- Performed routine inspections of the folding machine to ensure proper functioning throughout daily operations.
- Checked final products for quality and durability, ensuring high-quality and long-lasting work.
Education
High School Diploma -
Atchison County Community High School
Effingham, KS05-2000
Skills
- Machine operation
- Quality control
- Production monitoring
- Press troubleshooting
- Preventive Maintenance
- Safety management
- Waste reduction
- Work order interpretation
- Job scheduling
- Forklift operation
- Flexible schedule
- Active listening
- Microsoft office
- SAP
- Teamwork
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Hand-eye coordination
- Task prioritization
- Self motivation
- Computer literacy
- Goal setting
- Continuous improvement
- Time management abilities
Timeline
Press Operator
Hallmark Cards Distribution Center
02.2019 - Current
Assistant Manager
Wal-Mart Supercenter
05.2016 - 02.2019
Overnight Supervisor
Wal-Mart Supercenter
02.2014 - 05.2016
Bakery Department Manager
Wal-Mart Supercenter
03.2012 - 02.2016
General Manager
Arby's Restaurant
03.2009 - 06.2014
Cashier
Wal-Mart Supercenter
02.2008 - 03.2009
Folder Operator
Hallmark Cards Distribution Center
06.2000 - 06.2008
High School Diploma -
Atchison County Community High School
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