Summary
Overview
Work History
Skills
Timeline
Generic

CRYSTAL A LAROSE

New Haven,MO

Summary

My career has been developed at CitiMortgage where I have spent 11 years working in the mortgage industry and 6 years in the AML Banking industry. I started in the EMS department where I set up escrow lines on new loans to properly set up disbursements out of the borrowers' escrow account. Increasing my knowledge, I spent four years in the Special Loans Department. There, I worked with the adjustable rate mortgages. I got heavily involved with rate adjustments, balloon resets, and the processing of SCRA loans. Moving forward was in the default area where I was a Document Control Officer in the foreclosure group. I was involved with many parts of the foreclosure process including affidavit notarizing and analyzing customer complaints for validity. I was previously entangled in reviewing work in several of the NMS (National Mortgage Settlement) metrics. As of my previous experience, I worked in the AML department completing the Know Your Customer aspect of the client banking experience, reviewing accounts to make sure that all information I sup to date along with investigations into fraud or money laundering reviews.

Overview

20
20
years of professional experience

Work History

Assembler

Hodges Badge Co.
08.2022 - 11.2024
  • Responsible for creating prize ribbons for dog shows, horse shows, fairs, etc

Compliance AML KYC Associate Analyst 2

CitiBank
04.2016 - 05.2022
  • Analyze client accounts for the KYC Program to verify all personal or business information is up to date and accurate
  • Review of account activity to make sure all transactions are accurate with type of business or individual accounts
  • Verification and escalation of account risk with any negative news, or suspicious account activity
  • Assisted with training of all new employees within my group on process, procedures, systems, and review process
  • SME on Wealth Holding Vehicles, SPF's RM managed accounts, Mass Market Retail, and Corporation accounts

Associated Ops Support Analyst

CitiMortgage, Inc.
12.2013 - 02.2016
  • 2nd level reviewer in internal audit for all 1st level work on Metrics 19 and 9 for the National Mortgage Settlement
  • Provided research and responses to government auditors questions
  • Updated all testing and training documents as well as maintained accuracy of spreadsheets
  • Assisted with many team members on software, work papers, and research
  • SME on replacement document, uploading process, and Share Point quality

Associated Ops Support Analyst

CitiMortgage, Inc.
02.2012 - 12.2013
  • Responsible for customer relationship management for 8 state programs, handling escalations, providing account research and accuracy to state representatives
  • Created and maintained training document for all process of the Hardest Hit Funds program

Homeowner Support Specialist

CitiMortgage, Inc.
06.2011 - 08.2011
  • Key Liaison between client and underwriter
  • A single point of contact for clients with hardship cases
  • Contacted clients and collected all key documentation for modifications
  • Submitted documentation to underwriting and responded back to client if and when needed
  • Addressed questions in regard to modifications and short sales
  • Phone/Telemarketing responsibilities
  • Focused on Risk Portfolio

Foreclosure - Document Control Officer

CitiMortgage, Inc.
11.2010 - 06.2011
  • Chosen to verify accuracy of legal documents for variety of states within the foreclosure process
  • Responsible for accuracy of complaints and contacting appropriate contact for correct information
  • Provided accuracy of affidavits, notarizing for state of Missouri, and signing
  • Directing incorrect information from complaints and affidavits to correct contact via email and/or phone

Special Loans - Processor II

CitiMortgage, Inc.
08.2006 - 11.2010
  • Completed customer inquiry cases quickly and efficiently
  • Retained information about ARM loans with emphasis on payment reversals, Balloon Resets, Loan Recasts, and Soldier and Sailor Loans
  • Responsible for the resetting of 5 and 7 year Balloon loans, correspondence to Title Companies and customer interactions, and work at obtaining subordination agreements for customers with 2nd Mortgages and Home Equity Loans
  • Providing and researching of the Freddie Mac Investor Billing Report and Research and correct the Special Loan Balloon GL Report
  • Processed new Puerto Rico loans, completing the set up onto the CitiMortgage system

EMS Processor

CitiMortgage, Inc.
03.2005 - 08.2006
  • Established escrow line items on Retail and Broker loans, validated balances and disbursements
  • Audited data on new origination and SOS Loans
  • Trained new employees

Skills

  • Microsoft Office Suite
  • Word
  • Excel
  • PowerPoint
  • Outlook
  • Live Meeting
  • KYC
  • Eclipse
  • Concierge
  • SharePoint
  • Collaborate
  • OnDemand
  • CRU
  • Stars
  • Business Objects
  • Factiva
  • FileNet Place
  • FileNet
  • Kiwi
  • Aspect

Timeline

Assembler

Hodges Badge Co.
08.2022 - 11.2024

Compliance AML KYC Associate Analyst 2

CitiBank
04.2016 - 05.2022

Associated Ops Support Analyst

CitiMortgage, Inc.
12.2013 - 02.2016

Associated Ops Support Analyst

CitiMortgage, Inc.
02.2012 - 12.2013

Homeowner Support Specialist

CitiMortgage, Inc.
06.2011 - 08.2011

Foreclosure - Document Control Officer

CitiMortgage, Inc.
11.2010 - 06.2011

Special Loans - Processor II

CitiMortgage, Inc.
08.2006 - 11.2010

EMS Processor

CitiMortgage, Inc.
03.2005 - 08.2006
CRYSTAL A LAROSE