Hi, I’m
Crystal Alberto
Tujunga,California
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. My goal is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
years of professional experience
Work History
Skin And Beauty Center Dermatology
Medical Call Center Specialist
04.2023 - 10.2023
Job overview
- Responded to customer calls and emails to answer questions about products and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Attended telephone skills and program information training sessions to boost aptitude.
Reliable Roofing Construction & Repair Service
Phone Sales Representative
02.2021 - 03.2022
Job overview
- Completed daily cold calling and outreach to build sales pipeline.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Troubleshot problems for callers and helped independently resolve common issues.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Escalated concerns or advanced problem calls to management staff.
Sev Laser Aesthetic
Call Center Representative
01.2019 - 03.2022
Job overview
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
Education
Los Angeles Film School - Hollywood, Los Angeles, CA
No Degree from Media Communications
06.2024
Skills
- Payment Processing
- Report Preparation
- Sales Closing
- Customer Relationship Management
- Call Control
- Quality Assurance
- Data Entry
- Account Updating
- Technical Troubleshooting
- Interpersonal Skills
- Appointment Scheduling
- Logging Call Information
- Database Research
Languages
Spanish
Native or Bilingual
Timeline
Medical Call Center Specialist
Skin And Beauty Center Dermatology
04.2023 - 10.2023
Phone Sales Representative
Reliable Roofing Construction & Repair Service
02.2021 - 03.2022
Call Center Representative
Sev Laser Aesthetic
01.2019 - 03.2022
Los Angeles Film School - Hollywood
No Degree from Media Communications
Similar Profiles
Sheridan TurnerSheridan Turner
Front Desk Medical Receptionist at Ocala Dermatology and Skin Cancer CenterFront Desk Medical Receptionist at Ocala Dermatology and Skin Cancer Center
Christopher BurgessChristopher Burgess
Practice Relations Manager at Skin Cancer & Cosmetic Dermatology CenterPractice Relations Manager at Skin Cancer & Cosmetic Dermatology Center
Gabriela GarciaGabriela Garcia
Medical Assistant at Heartland Dermatology and Skin Cancer Center, PAMedical Assistant at Heartland Dermatology and Skin Cancer Center, PA