Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Crystal Alcala

Jacksonville,FL

Summary

Adept at optimizing pharmacy workflows and enhancing patient care, I leveraged problem-solving skills and a strong attention to detail during my tenure at Omnicare Pharmacy. My proactive approach led to a significant reduction in medication errors and improved efficiency, demonstrating my ability to collaborate effectively with team members and manage complex insurance billing processes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Omnicare Pharmacy
12.2018 - Current
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured, and compounded medications following standard procedures.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Pharmacy Technician

Guardian Pharmacy LLC
06.2021 - 11.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured, and compounded medications following standard procedures.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Set up and modified patient profiles to include current medications and insurance details.

Education

Associated Of Pharmacy - Pre-Pharmacy

South College
Knoxville, TN

Graduate Certificate - Pharmacy

Virginia College
Jacksonville, FL
01.2018

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Insurance verification
  • Prescription filling
  • HIPAA
  • Labeling accuracy
  • Stocking shelves
  • Medication labels
  • Manual and automated medication dispensing
  • Compounding techniques
  • Receiving incoming supplies
  • Secure storage of medications
  • OTC recommendations
  • Ordering and stocking medications
  • Supporting pharmacy operations
  • Labeling prescriptions

Certification

  • Registered Pharmacy Technician - State Boards of Pharmacy.
  • HIPAA Compliance Certification – Various Accredited Providers.

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Pharmacy Technician

Guardian Pharmacy LLC
06.2021 - 11.2024

Pharmacy Technician

Omnicare Pharmacy
12.2018 - Current

Associated Of Pharmacy - Pre-Pharmacy

South College

Graduate Certificate - Pharmacy

Virginia College

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Crystal Alcala