Crystal Aleman

• Assigning delivery routes to drivers and ensuring they are optimized for efficiency.
• Monitoring real-time delivery progress and responding quickly to any delays or issues.
• Communicating with drivers and the operations team to ensure timely and customer service standards are met.
• Updating delivery logs and troubleshooting routing challenges.
• Using dispatch management systems to optimize efficiency throughout the shift.
• Maintaining accurate clock in/out records for drivers on the road.
• Assisting with onboarding newly hired drivers and having a working knowledge of the Amazon portal to troubleshoot potential issues.
  These responsibilities require a proactive approach to problem-solving and the ability to multitask effectively in a dynamic environment. The role also involves maintaining communication with station management to stay on top of any delays or unforeseen issues that may arise during the day.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.

● Supervise and train warehouse personnel in daily operations and safety procedures.

● Coordinate with management to plan and prioritize daily workload and assignments.

● Perform inventory management tasks, including receiving, stocking, and picking products.

● Ensure accuracy and efficiency in order processing, shipment, and tracking.

● Operate and maintain warehouse equipment, such as forklifts and pallet jacks.

● Enforce safety guidelines and regulations to prevent accidents and injuries.

● Monitor and report on warehouse performance metrics, such as productivity and accuracy rates.

● Resolve customer complaints and issues related to warehouse operations and shipments. 2019-Present

● Collaborate with other departments, such as retail and e-commerce, to ensure smooth order fulfillment and customer satisfaction.

● Maintain a clean and organized warehouse to promote a safe and efficient work environment.

● Implement process improvements and cost-saving measures to optimize warehouse operations and reduce expenses.

• Excellent communication skills to effectively interact with customers, coworkers, and management.
• Ability to provide exceptional customer service in a fast-paced retail environment.
• Knowledge of visual merchandising and ability to assist customers with styling and outfit suggestions.
• Strong problem-solving skills to effectively resolve customer complaints and issues.
• Proficient in point-of-sale systems and cash handling procedures.
• Ability to work well in a team environment to achieve store goals and objectives.
• Willingness to learn and stay up-to-date on new product releases and promotions.
• Ability to maintain a positive attitude and a high level of professionalism, even in challenging situations.