Crystal Allen

• Take inbound calls from Customers needing to get their vehicle in for service. Answered calls for several different dealerships across the USA that were under Ken Garff. Transfer calls to service department to order parts or for customers to get help on a previous visit. Taking 45 to 60 calls per day.
• Participated in regular meetings with management staff to discuss production goals.
• Collaborated with team members to develop new techniques for improving productivity. I was the scheduler that would get the customer scheduled in our database.

• Evaluated user needs to recommend appropriate hardware solutions.
• Resolved network connectivity issues by resetting modems and routers.
• Assessed customer inquiries to determine the best course of action for resolution.

Configured, tested, maintained and troubleshot systems and applications.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Answered inbound calls, chats and emails to facilitate customer service.
• Developed strong relationships with customers by providing personalized assistance and support.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.