Crystal Allen
Berwick,PA
Summary
Professional, enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Overview
10
10
years of professional experience
Work History
Relief Manager
The Giant Company
05.2022 - Current
- Running the store in absence of the salaried management staff.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Oversaw visual merchandising efforts, creating eye-catching displays that effectively showcased products and drove increased sales revenue.
- Developed strong professional relationships with vendors, negotiating favorable terms and pricing for supplies.
- Addressed any technical issues quickly and efficiently, minimizing downtime and ensuring a positive customer experience.
- Monitored employee performance regularly, providing constructive feedback to support ongoing professional development.
Dairy Lead
The Giant Company
03.2022 - Current
- Coached team members in techniques necessary to complete job tasks.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to achieve target results
Assistant Produce Manager
The Giant Company
10.2019 - 03.2022
- Develop ideas or plans for merchandise displays or window decorations.
- Change or rotate window displays, interior display areas, or signage changes in inventory or promotion.
- Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
- Plan commercial displays to entice and appeal to customers.
- Use computers to produce signage.
- Stock shelves with products.
- Instruct customers in alteration of products.
- Take photographs of displays or signage.
- Develop ideas or plans for merchandise displays or window decorations.
- Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches.
- Collaborate with others to obtain products or other display items.
- Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.
- Supervise activities of workers engaged in receiving, storing, testing, and shipping products or materials.
- Order product for department.
- Keep track of damages.
- Monthly inventories.
Produce Sales Floor Associate
The Giant Company
06.2018 - 10.2019
- Monitored refrigeration, freezer, and cooling areas for proper functioning and reported issues to supervisor.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Pleasantly greeted customers and provided prompt and courteous service.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Received new stock and input values into computer system.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Recorded daily activities for inventory control.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Check Out Coach/Service Desk Associate
The Giant Company
06.2017 - 09.2018
- Assist customers with returns.
- Assist customers with bill payments.
- Assist customers with lottery.
- Ensure fast and friendly check out.
- Supervising cashiers.
- Ensure morning accounting for store is done.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cashier/Service Desk Associate
Walmart
02.2014 - 06.2016
- Assist customer with their needs.
- Deliver fast and friendly service.
- Assist customer with returns.
- Assist customer with bill payments..
- Assisted customers with prompt and polite support in-person and via telephone.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Answered incoming calls and emails to provide product information, features and benefits.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
High School Diploma - General
Berwick Area High School
Berwick, PASkills
- Attention to Detail
- Self-Motivated
- Multitasking Abilities
- Problem-solving
- Good Telephone Etiquette
- Organization
- Organization and Time Management
- Coaching and mentoring
- Staff Supervision
- Professional and Courteous
Accomplishments
Associate of the Month at Berwick Giant #6121- October 2019
Associate of the Year at Berwick Giant #6121- Year 2019
Associate of the Month at Bloomsburg Giant #6287- 2022
Timeline
Relief Manager
The Giant Company
05.2022 - Current
Dairy Lead
The Giant Company
03.2022 - Current
Assistant Produce Manager
The Giant Company
10.2019 - 03.2022
Produce Sales Floor Associate
The Giant Company
06.2018 - 10.2019
Check Out Coach/Service Desk Associate
The Giant Company
06.2017 - 09.2018
Cashier/Service Desk Associate
Walmart
02.2014 - 06.2016
High School Diploma - General
Berwick Area High School
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