CRYSTAL ALLEN
Clarksville,TN
Summary
Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior. Skilled Production Worker offering 7 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.
Overview
11
11
years of professional experience
Work History
Permanent Substitute Teacher
CMCSS
08.2019 - 05.2024
- Monitored student performance and provided feedback to inform instruction.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Collaborated with other educators to plan and review instruction.
- Developed and implemented behavior management plans for students with challenging behavior.
- Followed lesson plans designed by absent teachers.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Implemented classroom management techniques to maintain positive learning environment.
Cashier
Walmart
01.2018 - 07.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Machine Operator
TG Automotive Sealing Kentucky, Defense Education Association
07.2014 - 07.2019
- Efficiently operate two seventeen ton injection mold machines
- Notch and make parts, inspecting each one
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Prepared reports and technical documentation of day-to-day production processes.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Inspected products and machines to maintain quality and efficiency.
- Complied with company and OSHA safety rules and regulations.
- Checked quality of [Product or Service] by frequent chemical analysis.
- Suggested specific ideas for process, productivity and safety improvements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
CSR/ Temp
Tele Tec
03.2016 - 06.2016
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
Dispatcher
Roadside
01.2013 - 06.2013
- Incredible attention to detail resulted in repeatedly being recognized among top 5
- Communicated with customers to provide delivery updates and resolution.
- Received new orders, prepared documentation, and assigned personnel.
- Calmly and empathetically received routine emergency and roadside assistance calls
- Effectively communicated directly with various agencies in all 50 states and 7 countries
- Dispatched emergency personnel and equipment using established protocol
- Skillfully manipulate multiple computer screens and accurately input data
- Maintained updated and detailed records of calls in physical and electronic database.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ05.2003
Skills
- Elementary School Education
- Safety Awareness
- Client Satisfaction
- Behavior Management
- Positive Reinforcement
- Video Conferencing
- Different Learning Styles
- Microsoft PowerPoint
- Microsoft Excel
- Parts Fabrication
- Time Management
- Workplace Safety
- Materials Management
Timeline
Permanent Substitute Teacher
CMCSS
08.2019 - 05.2024
Cashier
Walmart
01.2018 - 07.2019
CSR/ Temp
Tele Tec
03.2016 - 06.2016
Machine Operator
TG Automotive Sealing Kentucky, Defense Education Association
07.2014 - 07.2019
Dispatcher
Roadside
01.2013 - 06.2013
High School Diploma -
Penn Foster College
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