Crystal Allen
Macon,Ga
Summary
Experienced professional with a strong history of delivering exceptional customer service, efficient time management, and staying current with industry trends. Proficient in problem-solving and creating innovative solutions. Skilled at cultivating positive relationships and exceeding goals through excellent verbal and written communication skills.
Overview
17
17
years of professional experience
Work History
Patient Financial Services Representative
Atrium Healthcare
01.2023 - Current
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Improved patient satisfaction by providing timely and accurate financial information.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Streamlined billing processes for increased efficiency and accuracy in payment collections.
- Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
- Reduced outstanding patient balances, implementing effective follow-up strategies that encouraged timely payments.
Patient Registration Specialist
Atrium Healthcare
01.2009 - 01.2023
- Correspond with patients regarding financial matters.
- Coordinate Insurance benefits
- Assisted with Advanced Directives and obtained signatures on legal documents.
- Basic Office Skills and troubleshooting
- Knowledgeable of hospital services, cost of services, third party billing requirements, credit and collection laws.
- Performed a variety of duties related to the maintenance of in-house accounts, collecting payments, posting on-line patient payments and completing the daily deposit.
- Analyzed team dynamics and implemented changes for
- Handled day-to-day operations as Super Lead for team expertise with expert level of skill.
Clinical Technician III/Medical Receptionist
Atrium Healthcare
01.2008 - 01.2009
- Administrative duties
- Obtain patient medical history and vital signs.
- Assist physician during patient examinations.
- Perform routine laboratory inputs and outputs and documentations.
- Maintained cleanliness and organization of all areas.
- Set up, maintained, and tested sterility of medical laboratory equipment.
Education
B.A. Degree - General Studies Con/ Business Administration
Southern New Hampshire University
Skills
- Exceptional Customer Service
- Teamwork and collaboration
- Friendly, positive attitude
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Attention to detail
- Problem-solving
Timeline
Patient Financial Services Representative
Atrium Healthcare
01.2023 - Current
Patient Registration Specialist
Atrium Healthcare
01.2009 - 01.2023
Clinical Technician III/Medical Receptionist
Atrium Healthcare
01.2008 - 01.2009
B.A. Degree - General Studies Con/ Business Administration
Southern New Hampshire University
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