Crystal Allen
WORK BETTER NOW
Cincinnati,OH
3
Languages
1
Certification
8
years of professional experience
Professional administrative specialist ready to enhance operational efficiency and client satisfaction. Proven track record in managing schedules, organizing digital files, and handling customer inquiries with precision. Known for collaboration, reliability, and flexibility in dynamic environments, with expertise in time management and communication.
Work History
VIRTUAL ASSISTANT
3 Years 11 Months- Managed communication with clients via email by utilizing Zendesk and Salesforce and phone, ensuring timely responses and exceptional service quality.
- Analyzed data to identify trends in client inquiries, driving improvements in service delivery strategies.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Managed approximately 30 incoming calls, 100+ emails and chats per day from customers.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Maintained strict confidentiality of sensitive information, ensuring trust and reliability in client relationships.
ESL Teacher
2 Years 8 Months- Designed and implemented engaging ESL lesson plans tailored to diverse student needs.
- Facilitated immersive language activities promoting conversational skills and cultural understanding.
- Assessed student progress through regular evaluations, providing targeted feedback for improvement.
- Collaborated with colleagues to enhance curriculum development and instructional strategies.
ONLINE ESL TUTOR
1 Year 5 Months- Supported students in completing English assignments, enhancing comprehension and application of language skills.
- Ensure that students are progressing in the English Language by administering quizzes.
- Followed up with students on graded homework and assignments to reinforce learning and address challenges.
- Administered quizzes to assess student progress in English language proficiency and identify areas for improvement.
- Guided students in crafting effective English job applications to enhance their chances of employment. if necessary
PENSIONS PEPAS ADMINISTRATOR
1 Year 6 Months- Administer pension plans by processing enrollments, contributions, and distributions accurately.
- Ensure compliance with regulatory requirements through meticulous documentation and record-keeping practices.
- Collaborate with financial advisors to provide guidance on pension options and benefits to participants.
- Conduct annual audits of pension accounts to identify discrepancies and implement corrective measures.
- Analyzed financial reports regularly to identify potential risks or opportunities within the organization''s portfolio of pension investments.
PENSIONS RECORDS OFFICER
1 Year 2 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Developed and maintained strong relationships with clients to enhance customer satisfaction.
- Led training sessions for new hires on customer service protocols and systems utilization.
- Implemented process improvements that streamlined service delivery and increased efficiency.
- Analyzed customer feedback to identify trends and recommend actionable improvements.
Education
Bachelor of Science - Business Administration And Management
- Honoree of Upper Second Class Honours
Skills
Data analysis
Data entry
Spreadsheet management
Calendar management
Meeting scheduling
Budget management
Customer service
Time management
Multitasking and organization
Attention to detail
Team collaboration
Certification
- Certificate in Data Literacy from the Caribbean School of Data
- Certificate in Customer Service Level II
Languages
English
Native or Bilingual
Spanish
Professional Working
Chinese (Mandarin)
Professional Working
Timeline
ESL Teacher
Zhongjiacun No. 1 Primary School
09.2022 - 05.2025Read More
VIRTUAL ASSISTANT
WORK BETTER NOW
09.2022 - CurrentRead More
ONLINE ESL TUTOR
PREPLY
09.2021 - 02.2023Read More
PENSIONS PEPAS ADMINISTRATOR
MINISTRY OF FINANCE AND THE PUBLIC SERVICE, KINGSTON, JM
01.2021 - 07.2022Read More
PENSIONS RECORDS OFFICER
MINISTRY OF FINANCE AND THE PUBLIC SERVICE, KINGSTON, JM
12.2018 - 02.2020Read More
UNIVERSITY OF THE WEST INDIES, MONA
Bachelor of Science from Business Administration And Management
Read More