Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Altimus

Princeton,CA

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

3
3
years of professional experience

Work History

Shift Lead

Loves Truck Stop
01.2023 - Current
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Provided expert guidance in operational organization, process execution and floor efficiency.
  • Handled product zoning, organization and stocking with extreme detail and customer awareness.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Exercised rigorous guest-first fundamentals.
  • Set clear goals for team members and assured accountability with positive reinforcement to change behaviors.
  • Streamlined inventory management processes to reduce waste and increase profitability.
  • Collaborated with management to develop strategies for improving overall store operations.
  • Set goals to improve employees.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Set priorities and coordinated strategic direction for floor and members, in accordance with direction of site manager and company CEO.
  • Managed cash registers and balanced daily transactions, ensuring accurate financial records.
  • Assisted in training new team members, resulting in improved performance and productivity.
  • Oversaw employee break schedules for compliance with labor laws and minimal disruption to operations.
  • Provided exceptional customer service while handling returns or exchanges, maintaining customer loyalty.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.

Assistant General Manager

McDonald's
06.2021 - 12.2022
  • Handled cash accurately and prep
  • Handled cash accurately and prepared deposits.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Managed employee evaluations, and contract details.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

ECE

Yuba College
Marysville, CA

Associate of Science - Psychology

Woodland Community College
Woodland, CA

High School Diploma -

Marysville Charter Academy
Marysville, CA
06.2000

Skills

  • Decision-making capabilities
  • Customer service focus
  • Employee Training
  • Guest service
  • Conflict Resolution
  • Rules Enforcement
  • Cash Handling
  • Team Leadership
  • Staff Training and Development
  • Staff education and training
  • Equipment Troubleshooting
  • Policy and Procedure Enforcement

Timeline

Shift Lead

Loves Truck Stop
01.2023 - Current

Assistant General Manager

McDonald's
06.2021 - 12.2022

ECE

Yuba College

Associate of Science - Psychology

Woodland Community College

High School Diploma -

Marysville Charter Academy

Similar Profiles

CREATE PROFILE
Crystal Altimus