Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Alvarez

Orlando

Summary

Dynamic Floor Manager at Orlando Metro Gymnastics with a proven track record in employee management and customer relations. Enhanced operational efficiency through effective team training and conflict resolution, resulting in improved customer satisfaction. Proficient in POS systems and committed to fostering a collaborative work environment.

Overview

15
15
years of professional experience

Work History

Floor Manager

Orlando Metro Gymnastics
11.2021 - Current


  • Managed team of 15+ employees to maintain smooth-running operations of gymnastics classes, day camp, afterschool program, and front office.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented lesson plans and rotations to maximize efficiency and parent, student, and coach satisfaction.
  • Provided continuous training to all staff.
  • Coached a team of 25+ young gymnasts.

Photographer

Self Employed Services
07.2014 - Current
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Took photos from different angles and perspectives to capture perfect images.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
  • Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
  • Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
  • Served a diverse range of industries, including weddings, corporate events, fashion shoots, and family portraits.

Pool Supervisor

Loews Hotels
06.2010 - 07.2014
  • Conducted regular safety drills with staff, reinforcing emergency response protocols and ensuring quick action during emergencies.
  • Enhanced pool safety by implementing and enforcing strict rules and regulations.
  • Conducted risk assessments periodically to identify potential hazards within the facility and develop appropriate mitigation plans accordingly.
  • Promoted a culture of teamwork among staff members through regular meetings, open communication channels, and employee recognition initiatives.
  • Boosted customer satisfaction through timely resolution of complaints or concerns raised by patrons.
  • Supported staff as a concierge, bartender, server, and lifeguard, as needed, to uphold a safe and efficient work environment.

Education

High School Diploma - Associates in Arts

Dr. Phillips High School
Orlando, FL
05.2010

Skills

  • Employee management
  • Customer relations
  • Policy enforcement
  • POS systems
  • Operations management
  • Performance improvements
  • Scheduling and planning
  • Team training and development
  • Conflict resolution
  • Complaint resolution
  • Proficient in Word and Excel

Timeline

Floor Manager

Orlando Metro Gymnastics
11.2021 - Current

Photographer

Self Employed Services
07.2014 - Current

Pool Supervisor

Loews Hotels
06.2010 - 07.2014

High School Diploma - Associates in Arts

Dr. Phillips High School

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Crystal Alvarez