Crystal Alvarez
Whittier,CA
Summary
Experienced team member bringing outstanding performance working with others to meet common goals. Eager to bring knowledge to support business and customer needs. Thriving in fast-paced environments.
Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
12
12
years of professional experience
Work History
Probation Receptionist
Orange County Probation
12.2024 - Current
- Manage incoming calls and emails from Probation Officers and clients.
- Updating and maintaining accurate records of visitors, appointments and other relevant information.
- Ensure visitors are on the approved list.
- Interact professionally with families, attorneys, law enforcement and staff.
- Screen visitors for prohibited items.
Deputy Probation Correctional Officer
Orange County Probation
08.2024 - 12.2024
- Providing direct supervisory responsibility for youth in 24-hour, seven-day a week secure and non-secure facilities.
- Conducting activities designed to assist in the resocialization of youth.
- Observing and recording behavioral actions or disturbances; providing situational counseling to juvenile offenders if necessary.
- Logging and maintaining information related to unit activity, writing reports and maintaining files.
Paraprofessional / Tutor
ABC Unified School District
05.2023 - 06.2024
- Supporting the education and engagement of students with special learning needs and behavioral problems.
- Assisted two Kindergarten classes by providing individualized educational support.
Accounts Payable Merchandise Specialist
Boot Barn Corporation
02.2019 - 04.2023
- General business operations administration.
- Invoice management including processing, research, and inquiry management (1200+daily / 3-way matching)
- Vendor payment management, review and reconcile purchase orders, manage discount opportunities.
Patient/Family Specialist
Children’s Hospital Colorado
11.2017 - 02.2019
- Responsible for patient/family clinic registration/check-in and check-out (inclusive of insurance verification, review of patient information, update all pertinent medical documents, etc.)
- Coordinated registration of patient follow-up visits, and managed copay and coinsurance payments.
- Partnered with clinical care staff to provide the highest level of customer service to patients and families.
Patient Care Coordinator
Colorado Coalition for the Homeless
04.2016 - 11.2017
- Implemented de-escalation techniques to mediate fights amongst patients.
- Communicated with staff when patients overdosed and ensured the patient received adequate treatment.
- Utilized company software to properly register, check-in and check-out patients.
Dental Call Center Coordinator
Clinica Family Health
01.2015 - 04.2016
- Update, maintain, and verify insurance and patient information.
- Efficiently check-in patients and complete registration.
- Confirmed patient appointments to ensure a seamless experience.
- Coordinated staff meetings.
Scheduling Specialist
Riverview Hearing, Speech and Language
07.2013 - 12.2015
- Collaborated with patients to understand their needs and provide tailored translation.
- Translated medical conversations between doctor and patient.
- Ordered and sized hearing aids.
Education
Bachelor of Arts -
University of Phoenix
10-2023
Skills
- Bilingual (Spanish & English)
- Customer-Centric Orientation
- Conflict Management & Resolution
- Prioritization & Organization
- Microsoft Office
- Hardworking and Productive
- Active Listening
- Initiative
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer and client relations
- Scheduling
Timeline
Probation Receptionist
Orange County Probation
12.2024 - Current
Deputy Probation Correctional Officer
Orange County Probation
08.2024 - 12.2024
Paraprofessional / Tutor
ABC Unified School District
05.2023 - 06.2024
Accounts Payable Merchandise Specialist
Boot Barn Corporation
02.2019 - 04.2023
Patient/Family Specialist
Children’s Hospital Colorado
11.2017 - 02.2019
Patient Care Coordinator
Colorado Coalition for the Homeless
04.2016 - 11.2017
Dental Call Center Coordinator
Clinica Family Health
01.2015 - 04.2016
Scheduling Specialist
Riverview Hearing, Speech and Language
07.2013 - 12.2015
Bachelor of Arts -
University of Phoenix
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