Crystal Amling
San Antonio
Summary
Hardworking professional with experience assisting patients by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
2008
2008
years of post-secondary education
Work History
Front Desk Receptionist
Perinatal Associate
San Antonio
11.2024 - Current
- Greeted patients and visitors warmly to create a welcoming atmosphere.
- Managed multi-line phone system, directing calls to appropriate staff members.
- Scheduled appointments efficiently using electronic health record software.
- Maintained organized front desk area for smooth daily operations.
- Collected patient information and verified insurance details accurately.
- Assisted in coordinating patient flow and minimizing wait times effectively.
- Communicated clearly with medical staff regarding patient needs and appointment changes.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Medical Assistant
Southwest Children's Center
San Antonio
03.2016 - 07.2024
- Assisted physicians with patient examinations and medical procedures.
- Managed patient records using electronic health record systems.
- Prepared examination rooms and ensured proper sterilization of instruments.
- Collected and processed laboratory specimens for testing.
- Communicated effectively with parents regarding children's health concerns.
- Maintained inventory of medical supplies and ordered as needed.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Organized patient charts before each day's clinic sessions began.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Positioned patients properly during examination or treatment for comfort and safety.
- Assisted back office patient processes to reduce office wait times.
Education
Harlandale High School
San Antonio, TxTimeline
Front Desk Receptionist
Perinatal Associate
11.2024 - Current
Medical Assistant
Southwest Children's Center
03.2016 - 07.2024
Harlandale High School