Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
Timeline
Generic
Crystal Anderson

Crystal Anderson

Mesa,AZ

Summary

Dependable and motivated professional with a strong background in customer service and logistics. Skilled in

problem-solving and multitasking, with experience managing remote gate operations for Amazon. Committed to

maintaining a positive attitude and delivering exceptional service to all clients and customers.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Amazon Remote Gate Management

Amazon
Tempe, Arizona
05.2025 - Current
  • Managed gate operations remotely for over 400 Amazon yards, ensuring smooth logistical processes across the USA and Canada.
  • Used high-tech cameras to communicate effectively with drivers, maintaining high standards of service
  • Notified production team immediately if any problems occurred with microphone operation or any other audio-related issue.
  • Collaborated with team members to optimize workflow processes.
  • Learned and followed safety and emergency procedures.
  • Collaborated with coworkers to perform projects quickly and meet business goals.
  • Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
  • Maintained accurate records of material movements and equipment usage.
  • Maintained records of work completed for each job site visit in accordance with company standards.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked with cross-functional teams to achieve goals.

Amazon Remote Gate Management

Insight Global
Tempe, Arizona
10.2024 - 05.2025
  • Managed gate operations remotely for over 400 Amazon yards, ensuring smooth logistical processes across the USA and Canada.
  • Used high-tech cameras to communicate effectively with drivers, maintaining high standards of service
  • Notified production team immediately if any problems occurred with microphone operation or any other audio-related issue.
  • Collaborated with team members to optimize workflow processes.
  • Learned and followed safety and emergency procedures.
  • Collaborated with coworkers to perform projects quickly and meet business goals.
  • Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
  • Maintained accurate records of material movements and equipment usage.
  • Maintained records of work completed for each job site visit in accordance with company standards.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked with cross-functional teams to achieve goals.

DoorDash Headquarters. CSR

Tech Systems
Tempe, Arizona
01.2024 - 07.2024
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Developed strong customer relationships to encourage repeat business.
  • Handled customer inquiries and complaints in a timely manner.

Server, Hostess, and Cashier

Red Mountain Café
Mesa
10.2014 - 11.2023
  • Provided ongoing coaching and feedback to new servers, facilitating a smooth transition to their roles.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Checked food before serving it to customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Informed customers of daily specials and signature menu items.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided outstanding service at Red Mountain Café, balancing transactions and training new servers to uphold quality standards

Driver

Lyft
Mesa, AZ
07.2019 - 05.2021
  • Drive customers to and from requested destinations
  • Engage in conversation with guest if they so choose
  • Follow driving laws and get customers to destinations in a timely and safe manner
  • Assisted passengers with loading and unloading their luggage.
  • Achieved consistently high customer scores due to exceptional service.

Delivery Route Driver

DoorDash
Phoenix, AZ
06.2019 - 02.2020
  • Navigate using GPS to customers chosen restaurant (or Walmart) for food delivery to either customers place of business or home
  • Handle orders with care and promptly and safely get orders to customers
  • Maintain a clean and safe driving vehicle to ensure great customer service
  • Followed all traffic laws and regulations to ensure safe and efficient delivery operations.

Education

L’Anse High School

Skills

  • Remote Operations Management
  • Customer Relationship Management
  • Problem Solving
  • Team Collaboration
  • Safety Procedure
  • Microsoft Office
  • Microsoft word
  • Delivery Driver Experience
  • English
  • Host/Hostess
  • Account Management
  • Route Driving
  • Live Chat
  • Upselling
  • Cold Calling
  • Sales
  • Cash Handling
  • Call center experience

Certification

Food Handler

Assessments

Authorized to work in the US for any employer, Expert, 12/01/19

Personal Information

Timeline

Amazon Remote Gate Management

Amazon
05.2025 - Current

Amazon Remote Gate Management

Insight Global
10.2024 - 05.2025

DoorDash Headquarters. CSR

Tech Systems
01.2024 - 07.2024

Driver

Lyft
07.2019 - 05.2021

Delivery Route Driver

DoorDash
06.2019 - 02.2020

Server, Hostess, and Cashier

Red Mountain Café
10.2014 - 11.2023

L’Anse High School

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