Crystal Anderson
Tacoma
Summary
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Professional healthcare provider equipped with comprehensive knowledge in cardiac care and patient management. Demonstrates strong focus on team collaboration, achieving optimal patient outcomes, and adapting to dynamic clinical environments. Skilled in patient assessment, medication administration, and emergency response, with compassionate approach to patient care. Reliable team member known for flexibility and effective communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Assistant Nurse Manager, Medical Intensive Care Unit
MultiCare Auburn Medical Center
08.2024 - Current
- Evaluated patient feedback to identify areas for service improvement, driving higher satisfaction rates.
- Managed 54 nurses and nursing activities in a 195-bed hospital by providing comprehensive nursing guidance, and maintaining outstanding patient satisfaction and care standards.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Oriented and trained new staff on proper procedures and policies.
- Oversaw nursing staff, ensuring compliance with clinical protocols and quality standards.
- Coordinated interdisciplinary collaboration to optimize patient outcomes and resource utilization.
- Developed and monitored budgets, ensuring financial sustainability of nursing operations.
- Led initiatives to improve patient satisfaction scores through enhanced communication strategies.
- Analyzed data trends to identify areas for process improvement within nursing department operations.
- Mentored junior nurses, fostering professional growth and adherence to best practices in care delivery.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Improved patient satisfaction scores by fostering a team-oriented environment among nursing staff.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Evaluated the skills of nursing personnel, and verified staff certifications for validity.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Advocated for patients'' rights and ethical considerations in all aspects of care delivery.
RN, Critical Care/Cardiovascular Travel Nurse
American Traveler
08.2016 - 08.2024
- Administered medications and monitored patient responses, ensuring compliance with safety protocols.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Advocated for patients' needs during care planning meetings, ensuring their voice was integral to treatment decisions.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Managed patients recovering from medical or surgical procedures.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Increased patient satisfaction by providing compassionate and timely nursing care to diverse populations.
- Served as a resource for colleagues seeking guidance on clinical best practices and procedures, fostering an atmosphere of continuous learning and professional development.
- Provided skilled, timely, and level-headed emergency response to critically ill patients.
- Expedited treatment times with proficient IV insertion skills, medication administration, and wound dressing changes.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
RN, ICU/CVICU Travel Nurse
AHS Healthcare Staffing
07.2018 - 08.2023
- Administered medication and treatments according to established protocols.
- Developed care plans in collaboration with interdisciplinary teams.
- Administered patient care plans, ensuring adherence to established protocols and best practices.
- Streamlined documentation processes using electronic health record systems for accuracy and efficiency.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Mentored junior nursing staff, fostering professional growth and development.
- Developed rapport with patients from diverse backgrounds while promoting trust and open communication throughout their treatment journey.
- Managed a high patient caseload with efficiency and attention to detail, ensuring that each individual received personalized care tailored to their unique needs.
- Managed patients recovering from medical or surgical procedures.
- Maintained excellent time management skills during periods of high patient turnover while consistently delivering compassionate and patient-centered care.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Documented patient interactions and interventions in EPIC EMR.
Education
Master of Science - Family Nurse Practitioner
Walden University
Minneapolis, MN01-2028
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ11-2025
No Degree - Nutrition
Cayuga Community College
Cayuta, NYAssociate in Applied Science - Nursing
St Joseph’s College of Nursing
Syracuse, NY04.2009
Undergraduate, Mathematics of Science - Mathematics and Science
Jefferson Community College
Watertown, NYLicensed Practical Nurse - LPN
Jefferson Technical County Boces
Watertown, NYSkills
- Patient assessment
- Interdisciplinary collaboration
- Advanced cardiovascular life support
- Critical care management
- Evidence-based practice
- Cardiac rehabilitation
- Cardiac assessment
- Heart failure management
Accomplishments
- Alpha Chi National College Honor Society 2025-09
- National Society of Collegiate Scholars 2025-02-13
- Sigma Theta Tau International Honor Society of Nursing 2025-04
- Summa Cum Laude 2009-05
- President’s List 2007-08
- Academic Achievement in Nursing 2005-01
Affiliations
- AMC Code Blue Committee | Co-Chair
- Assisted in Developing Standardized Response Protocols
- Collaborated With an Interdisciplinary Team to Review Code Blue Occurrences and Identify Opportunities for Improvement in Resuscitation Response and Patient Outcomes
- Contributed to Post-Event Debriefings
- CAUTI Committee| Member 2024-08-Present
- Educated Frontline Nurses on Appropriate Catheter Insertion/Maintenance Best Practices
- Conducted Chart Audits for Catheter Necessity and Compliance
- Contributed to ICU Unit Initiative to Reduce CAUTI Rates
- HAPI Committee| Member 2024-08-Present
- Implemented Staff Education on HAPI Prevention
- Collaborated with Wound Care Specialists
- Unit Shared Leadership Council (USLC)| Member 2024-08-Present
- Quality Improvement Initiatives
- Patient Safety
- Professional Development
Certification
- Registered Nurse: South Carolina Compact Licensure, #206678
- Basic Life Support Certification, Card 245414624774 Expires 2026-01
- Advanced Cardiac Life Support Certification, Card Code 225402591689 Expires: 2026-01
- NIHSS Certification. # IPA25N8dIBBSZXDI Expires: 2027-07
- Qualified for Intraosseous Line insertion at MultiCare Facilities
- American Association of Critical-Care Nurses AACN# 13037180
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Clinical Assistant Nurse Manager, Medical Intensive Care Unit
MultiCare Auburn Medical Center
08.2024 - Current
RN, ICU/CVICU Travel Nurse
AHS Healthcare Staffing
07.2018 - 08.2023
RN, Critical Care/Cardiovascular Travel Nurse
American Traveler
08.2016 - 08.2024
Associate in Applied Science - Nursing
St Joseph’s College of Nursing
Master of Science - Family Nurse Practitioner
Walden University
Bachelor of Science - Nursing
Grand Canyon University
No Degree - Nutrition
Cayuga Community College
Undergraduate, Mathematics of Science - Mathematics and Science
Jefferson Community College
Licensed Practical Nurse - LPN
Jefferson Technical County Boces