Crystal Andrews
San Angelo,TX
Overview
24
24
years of professional experience
Work History
Medical Records Coordinator
Gentiva Hospice
San Angelo, TX
01.2020 - Current
- Handle incoming calls and direct callers to appropriate department or employee.
- Complete 3071's and 3074's. Upload the forms into HCHB and enter a Coordination Note to the billers as needed.
- Oversee nursing home billing and act as the primary contact for the Business Office Managers at the local nursing homes.
- Communicate with the Corporate Billing Team by email or telephone to request MESAV's and status of nursing home payments.
- Responsible for submitting invoices to Accounts Payable.
- Complete the Medical Records workflow in HCHB. This includes sending orders to the physicians to be signed, providing the physicians with updated information about his/her patients, and faxing orders to the pharmacy and nursing homes.
- Track physician orders and ensure orders are signed within 30 days.
- Complete timely uploads of medical records to patient charts.
- Audit admission legals to ensure all forms have been completed and then upload into HCHB. Audit patient charts at time of death and breakdown charts.
- Manage release of information requests and coordinate with MOR to complete the requests in a timely manner.
- Orientate new hires at the local site and train new hires from other sites in Texas.
- Oversee durable medical requests and coordinate with families and dme provider.
- Meet with patients or their family members to sign legals for admission to hospice.
- Maintain complete confidentiality in accordance with organization and legal requirements.
Patient Care Coordinator & Admissions Coordinator
Gentiva Hospice
San Angelo, TX
01.2018 - 01.2020
- Received and routed care team messages and documents to appropriate staff.
- Responsible for completing tasks in the HCHB Workflow.
- Scheduled out visits to all disciplines and verified paper notes.
- Oversaw the Certified Nursing Aide Schedule.
- Responsible for approving payroll and running reports to ensure employee's time and mileage was entered correctly.
- Prepared the agenda for the interdisciplinary team meetings and served as the scribe in the meetings.
- Ensured staff completed necessary documentation in HCHB accurately and in a timely manner.
- Responsible for organizing timely hospice referrals.
- Gathered patient information from the referral source, scheduled appointment for the Marketing Team to meet with patient/family member to provide a hospice consult, entered the referral into HCHB, obtained a hospice order from the Primary Care Physician, requested medical records from the physician and hospital, and scheduled a time for the Admission Nurse to admit the patient.
- Oversaw all requests for durable medical equipment.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
Office Manager
Gentiva Hospice
San Angelo, TX
01.2012 - 01.2018
- Responsible for all Human Resources activities, including write ups, action plans and counselings with staff.
- Supervised non-clinical office staff.
- Attended job fairs to recruit applicants for open positions.
- Interviewed applicants.
- Onboarded new hires, including running a background check, doing an in-office drug screen, and completing reference checks.
- Traveled to other sites in Texas to ensure they were survey ready and provided training/education as needed.
- Responsible for employee files and ensuring the files remained updated.
- Responsible for contract files and ensuring the files remained updated. Worked closely with the nursing homes to obtain copies of updated licenses, updated liability insurance and proof of hospice annual education.
- Oversaw payroll and ran reports to ensure employee's time and mileage was entered corrected.
- Coded and submitted invoices to Accounts Payable.
- Planned and executed Employee Retention activities.
Community Education Representative
Gentiva Hospice
San Angelo, TX
01.2009 - 01.2011
- Planned and achieved referral and admission goals.
- Made sales calls, set up appointments and delivered educational programs to keep referral sources current with hospice services.
- Provided educational presentations to physicians, hospitals, nursing homes, assistant living facilities, community and church organizations.
- Met with patients and family members to discuss the benefits of hospice services and completed mandatory paperwork for services.
- Worked in conjunction with the Activity Directors at local nursing homes to provide a monthly activity for the residents.
- Wrote Press Releases and PSA's.
- Conducted radio and television interviews.
Business Services Coordinator
Shannon Medial Center
San Angelo, TX
06.2000 - 01.2009
- Maintained accurate payroll account for office and entered payroll into the payroll system.
- Paid all invoices, bills and reimbursements.
- Tracked items purchased with a budget spreadsheet and provided it to the manager on a monthly basis.
- Scheduled interviews.
- Answered the phone and directed the call to appropriate staff.
- Responsible for keeping employee files updated.
- Attended meetings with Executive Director and typed up meeting minutes following the meetings.
- Wrote Press Releases, PSA's and Newsletters.
- Designed flyer's and brochures.
- Coordinated interviews with the media.
- Assisted with planning events and fundraisers.
Education
Bachelor of Arts - Communications
Angelo State University
San Angelo05-2007
Skills
- Strong leadership skills
- Excellent written and oral skills
- Dependable and quality orientated
- Capable of meeting deadlines in a high pressure, fast paced work environment
- Flexible
- Confident to work independently
Timeline
Medical Records Coordinator
Gentiva Hospice
01.2020 - Current
Patient Care Coordinator & Admissions Coordinator
Gentiva Hospice
01.2018 - 01.2020
Office Manager
Gentiva Hospice
01.2012 - 01.2018
Community Education Representative
Gentiva Hospice
01.2009 - 01.2011
Business Services Coordinator
Shannon Medial Center
06.2000 - 01.2009
Bachelor of Arts - Communications
Angelo State University
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