Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Crystal Angulo-Bueno

Round Rock

Summary

Motivated professional dedicated to delivering top-tier performance with strong leadership and motivational skills. Focus on ensuring customer satisfaction, maximizing quality assurance, and implementing effective training initiatives. Demonstrated commitment to building productive relationships, resolving complex issues, and fostering customer loyalty.

Overview

14
14
years of professional experience

Work History

Store Market Manager

LensCrafters
09.2024 - 06.2025
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
  • Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.

Optician

Greenhaven Optometry, Member Vision Source Network
11.2023 - 08.2024
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.

GENERAL MANAGER

America's Best Contacts and Eyeglasses
02.2021 - 11.2023
  • Recruited team members to maintain adequate staffing levels.
  • Provided coaching and mentoring support for employees at all levels of the organization.
  • Built and maintained relationships with vendors and suppliers.
  • Prepared staff work schedules and assigned specific duties.
  • Identified discrepancies in financial data to ensure accuracy of information.
  • Managed sales team to consistently achieve growth and hit sales targets.
  • Provided coaching and feedback to staff on an ongoing basis in order to improve job performance.
  • Held daily check-ins with team members to set objectives and monitor progress.
  • Analyzed sales data to identify trends and make recommendations for improvement.
  • Conducted regular training sessions with sales team members to ensure effective sales techniques were used.
  • Developed sales team through motivation, counseling and product knowledge education.
  • Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

STORE MARKET MANAGER

LensCrafters
08.2016 - 08.2020
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, job boards and sharing details via social media platforms.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Assisted customers with resolving service-related issues.
  • Developed and maintained effective relationships with customers, staff, and vendors.
  • Utilized problem solving techniques to quickly resolve escalated issues from customers.
  • Managed customer service staff by communicating expectations and monitoring and analyzing results.
  • Led and directed team members on effective methods, operations and procedures.

ASSISTANT SALES MANAGER

Stanton Optical
05.2014 - 08.2016
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance preauthorization and notified patients upon eyewear availability.
  • Repaired and adjusted frames to meet customer needs.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.

Barista

Starbucks
07.2011 - 10.2015
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.

Education

Valley High School -

Valley High School
05.2010

Skills

  • Strategic project planning
  • Client relationship management
  • Employee training
  • Workforce scheduling
  • Sales proficiency
  • Financial performance analysis
  • Sales team training
  • Business expansion strategies
  • Cross-functional team leadership
  • Team development
  • Clear and concise communication
  • Customer service expertise

Languages

Spanish
Native or Bilingual

Timeline

Store Market Manager

LensCrafters
09.2024 - 06.2025

Optician

Greenhaven Optometry, Member Vision Source Network
11.2023 - 08.2024

GENERAL MANAGER

America's Best Contacts and Eyeglasses
02.2021 - 11.2023

STORE MARKET MANAGER

LensCrafters
08.2016 - 08.2020

ASSISTANT SALES MANAGER

Stanton Optical
05.2014 - 08.2016

Barista

Starbucks
07.2011 - 10.2015

Valley High School -

Valley High School

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