Summary
Overview
Work History
Education
Skills
Certification
Licenses
Timeline
Bartender
Crystal Anih

Crystal Anih

Culinary Arts
McLean,VA

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented General Manager with 10 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

General Manager

Kura Revolving Sushi Bar
Tysons Corner, VA
06.2022 - Current
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Led employee evaluations with constructive feedback to boost performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Designed sales and service strategies to improve revenue and retention.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented campaigns and promotions to help with developing goods and services.

Kitchen Line Cook

Joe's Crab Shack
, NJ
02.2022 - 06.2022
  • Cooked multiple orders simultaneously during busy periods.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Kept stations stocked and ready for use to maximize productivity.
  • Followed proper food handling methods and maintained correct temperature of food products.
  • Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
  • Set up workstations with needed ingredients, utensils and cooking equipment.
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Grilled and deep fried various foods from meats to potatoes.
  • Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Adhered to portion controls and presentation specifications.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Prepped garnishes to reduce wait times during lunch and dinner rush.
  • Cleaned and maintained department equipment by breaking down and reassembling equipment and washing appropriate parts with sanitizing solution.
  • Took apart equipment to rinse, clean and sanitize components.
  • Reviewed quality of displayed products and removed old or poor quality merchandise.

Food and Beverage Manager

Round One Entertainment
Philadelphia, PA
12.2021 - 05.2022
  • Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised 30 team members and fulfilled dining needs and desires of patrons.
  • Created and delivered orientation and training for new team members and professional development activities for experienced associates.
  • Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
  • Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Called no shows and cancellations to reschedule.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
  • Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
  • Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
  • Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.
  • Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
  • Managed food and beverage operations for upscale urban hotels with relentless focus on hospitable and gracious guest services.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Delegated work to staff, setting priorities and goals.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Promoted safe working conditions by monitoring safety procedures and equipment.

Assistant Store Manager

Family Dollar
Philadelphia, PA
03.2020 - 05.2021
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Executive Sous Chef

Walt Disney World Orlando florida
Orlando, FL
09.2014 - 11.2015
  • Managed ordering, inventory levels, receiving, invoice settling and equipment maintenance.
  • Created new menu items, managed food expenses and supervised quality to ensure adherence to standards.
  • Coordinated and executed menu planning, recipe development and daily restaurant operations.
  • Implemented and maintained excellent service to achieve guest satisfaction.
  • Focused on customer satisfaction, creating delicious cuisine to impress diners.
  • Created recipes, incorporating various techniques, to build flavor and unique visual appeal.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Planned and prepared food product orders to maintain appropriate stock levels.
  • Monitored quality, presentation and quantities of plated food across line.
  • Managed kitchen staff team and assigned tasks for various stages of food production.
  • Supervised dramatic changes to kitchens, adhered to health department standards and handled customer requests for healthier food options.
  • Utilized local, fresh food products to support local economies and showcase community support.
  • Monitored meals served for temperature and visual appeal.
  • Experimented with various ingredients and cooking techniques to develop new and flavorful dishes for customers.
  • Trained kitchen workers on culinary techniques.
  • Assessed inventory levels and placed orders to replenish goods before supplies depleted.
  • Provided effective orientation and training to each new associate and developed ongoing training programs.
  • Supervised 25 BOH staff members and delivered mentorship to strengthen kitchen skills.
  • Improved performance of team members resulting in high-quality meals produced daily.
  • Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.

Education

Associate of Science - Culinary Arts

Institute of Technology
Clovis, CA
05.2015

Skills

  • Supervision and Training
  • Cross-Functional Team Management
  • Sales Team Development
  • Performance Improvements
  • Policy/Program Development
  • Employee Motivation
  • Focus and Follow-Through
  • Records Organization and Management
  • Program Optimization
  • Training Management
  • Decision Making
  • Revenue Forecasting
  • Staff Scheduling
  • Administrative Management
  • Financial Statement Review
  • Cost Reduction
  • Staff Development
  • Supplier Monitoring
  • Department Oversight
  • Recruitment and Hiring
  • Quality Assurance
  • Hiring and Onboarding
  • Team Leadership

Certification

  • ServSafe Manager Certification (2023)
  • Virginia Alcohol License (2023)

Licenses

  • ServSafe Manager Certification
  • Virginia Alcohol License

Timeline

General Manager

Kura Revolving Sushi Bar
06.2022 - Current

Kitchen Line Cook

Joe's Crab Shack
02.2022 - 06.2022

Food and Beverage Manager

Round One Entertainment
12.2021 - 05.2022

Assistant Store Manager

Family Dollar
03.2020 - 05.2021

Executive Sous Chef

Walt Disney World Orlando florida
09.2014 - 11.2015

Associate of Science - Culinary Arts

Institute of Technology

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Crystal AnihCulinary Arts