Crystal Anthony

• Determined existing fraud trends by analyzing accounts and transaction patterns.
• Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
• Tracked chargeback activity to identify best practices for determining fraud.
• Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
• Investigated inbound cardholder disputes in the form of both Credit and Debit, P2P (Peer to Peer) , and ACH (Automated Clearing House).

•Supervised daily operations as acting manager on duty
•Provide information on accounts, institutional policies, and products

•Support branch operations and cultivate customer satisfaction

•Partnered with specialists, including mortgage officers and financial advisors to provide customers with access to experts

•Completed comprehensive tasks by implementing customer service initiatives, audits, restock ATMs, and keep records on accounts
•Adhered to strict guidelines regarding firm and customer data to avoid breaches as well as information misuse

• Maintained high productivity by processing cash, credit, debit and vouchers
• Built and maintained relationships with peers and upper management to drive team success toward common sales, service and operational goals
• Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
• Assisted with training new cashiers and customer service team members to increase speed of onboarding.