CRYSTAL ANTONELLI
Carmichael ,CA
Summary
Detail-oriented administrative professional with a strong background in front desk support and customer service. Skilled in managing office operations, handling inquiries, and ensuring a smooth experience for clients and visitors. Known for exceptional organizational skills, multitasking ability, and fostering a positive work environment. Proven to enhance team productivity while maintaining a customer-focused approach.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
One Community Health
Carmichael, CA
10.2024 - Current
- Excellent interpersonal skills for maintaining professional, courteous relationships with patients, colleagues, and the public, even under challenging circumstances.
- Solid understanding of medical office operations, HIPAA compliance, and various healthcare insurance plans (e.g., Medi-Cal, Medicare, HMO, PPO, workers' comp).
- Capable of managing high-volume workloads while adjusting priorities to meet changing demands and deadlines.
- Communicate appointment delays and wait times clearly to patients, and providers.
- Verify and update patient demographics and insurance information, ensuring accuracy and completeness.
Booker/Customer Service Representative
Preferred Plumbing & Drain
North Highlands, CA
07.2024 - 10.2024
- Identified and corrected data entry errors to prevent duplication across systems.
- Updated account details in company database.
- Entered supplier details into spreadsheets for expedited data access.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
Shift Lead
Skyzone
Roseville, CA
06.2023 - 12.2023
- Displayed a friendly, outgoing personality to all guests and team members.
- Coordinated park opening and closing procedures.
- Conduct nightly cash deposits and execute register closure procedures.
- Resolved customer issues to provide a safe experience at the park.
- Enhanced team dynamics by cultivating positive workplace relationships.
Customer Service Representative
Intel
Folsom, CA
04.2022 - 10.2022
- Collaborated with team members to deliver project requirements.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods
- Entered supplier data into spreadsheets for efficient access by leadership.
- Updated account information within company database for accuracy.
- Identified and corrected data entry errors to prevent duplication across systems.
Operations Specialist
Edge Alliance
San Jose, CA
03.2020 - 10.2020
- Engaged in clear and direct communication with Edge Alliance team.
- Managed incoming and outgoing mail.
- Maintained organized files and office supplies.
- Ensured weekly submission of hours by Consultants through consistent follow-up.
- Conducted database management including error correction and removal of duplicates.
Receptionist/Admin
Viavi Solutions
San Jose, CA
07.2019 - 03.2020
- Provided comprehensive administrative assistance through document duplication, fax transmission, file organization and schedule coordination.
- Greeted and welcomed guests with excellent service.
- Responded to phone calls promptly, directing them as needed.
- Issued, verified and collected badges to ensure workplace security.
- Coordinated and executed quarterly birthday events.
Production Controller II
JSR Micro, Inc
Sunnyvale, CA
07.2017 - 07.2019
- Monitored production inventory and managed floor stock inventory.
- Oversaw inventory checks monthly and ensured accuracy in material and weight balances.
- Managed SAP master data specific to label printing.
- Participated in daily board meetings to ensure effective workflow and communication.
- Developed inventory control techniques to reduce losses and maintain optimal levels.
Warehouse Manager/ Sales Associate
Therapy Stores Inc
Campbell, CA
09.2013 - 07.2017
- Processed and managed inventory utilizing POS system.
- Coordinated with vendors to address daily order-related issues promptly.
- Handled payments and ensured change accuracy.
- Optimized warehouse layout to enhance space utilization and streamline traffic flow.
- Instructed new employees on cash register functions, stock handling, and customer service procedures.
Education
Milpitas High School
06-2011
Skills
- Software: Epic, Microsoft Office, Basic Excel, POS, Outlook, Oracle, SAP, & Teams
- Verifying data accuracy
- Multitasking
- Empathetic
- Time management
- Technologically savvy
- Excellent communication skills
- Meticulous attention to detail
- Process, cancel, and manage orders
- Problem-solving abilities
- Adaptive team player
- Clerical support
- Inbound and outbound calling
- High-volume phone calls
Timeline
Patient Service Representative
One Community Health
10.2024 - Current
Booker/Customer Service Representative
Preferred Plumbing & Drain
07.2024 - 10.2024
Shift Lead
Skyzone
06.2023 - 12.2023
Customer Service Representative
Intel
04.2022 - 10.2022
Operations Specialist
Edge Alliance
03.2020 - 10.2020
Receptionist/Admin
Viavi Solutions
07.2019 - 03.2020
Production Controller II
JSR Micro, Inc
07.2017 - 07.2019
Warehouse Manager/ Sales Associate
Therapy Stores Inc
09.2013 - 07.2017
Milpitas High School
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