Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Arft

Summary

  • Nearly 3 years of experience in a high-paced, high call volume mortgage lender position.
  • Office/Receptionist/Secretarial work experience of over 2 years working closely with physician, administration and team of nurses.
  • Certified Nursing Assistant with over 20 years of experience, working in a long-term care facility, hospital and in-home hospice care settings.

Overview

11
11
years of professional experience

Work History

Operations Specialist III - Closing

United Wholesale Mortgage
11.2020 - Current
  • High paced customer service environment, production role. Working closely with Brokers and Title Agents to resolve issues on loans, working with UWM portal and high-volume multiple line phones system.
  • Responsible for reviewing files, quickly assessing the issue and resolving the issue to progress the file to closing in a timely manner.

Admission Coordinator

HCR ManorCare
07.2020 - 10.2020
  • Intake department for Home Hospice Care and Home Care patients.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.
  • Assisted in patient admission process based on federal and state laws.

Office Coordinator

HCR ManorCare
07.2018 - 07.2020
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Worked collaboratively with physician, administration and nursing staff to maintain smooth operations and team readiness for unexpected demands.
  • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
  • Responsible for maintaining patient medical records, reviewing employee timesheets and mileage for payroll, provide clerical support to field staff, process physician orders and completed monthly insurance verifications.

Certified Home Hospice Aide

HCR ManorCare
11.2012 - 07.2018
  • Comforted family members, offered attentive listening and high level of emotional support.
  • Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
  • Positioned patients to provide comfort and promote better body alignment.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Assisted with end-of-life care.
  • Trained new staff members on best practices for home health care.

Education

General Studies

St Clair County Community College
Port Huron, MI

High School Diploma -

Almont High School
Almont, MI
06.1998

Skills

  • Confidentiality Understanding
  • Multi-Line Phone Systems
  • Interoffice Communications
  • Data Verification
  • File Systems Management
  • Office Equipment Operation
  • Administering Payroll
  • Document and File Management
  • Multitasking and Time Management
  • Organizing and Categorizing Data
  • Digital File Management
  • Complex Problem-Solving

Timeline

Operations Specialist III - Closing

United Wholesale Mortgage
11.2020 - Current

Admission Coordinator

HCR ManorCare
07.2020 - 10.2020

Office Coordinator

HCR ManorCare
07.2018 - 07.2020

Certified Home Hospice Aide

HCR ManorCare
11.2012 - 07.2018

General Studies

St Clair County Community College

High School Diploma -

Almont High School

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Crystal Arft