Crystal Arias
Lawrence,MA
Summary
Orderly and committed Confidential Secretary offering solid skills in customer relations and resilience to handle challenges of fast-paced Administrative and Human Resources environments. I am an ambitious learner dedicated to continuing my education by obtaining my Master's Degree in Human Resources Management.
Overview
4
4
years of professional experience
Work History
Assistant Director
Lawrence Public Library
Lawrence, MA
10.2022 - Current
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Assessed reports and adjusted workflows to realign with targets.
- Oversaw Library personnel along side Director, by commending or initiating promotions, transfers and disciplinary measures.
- Delegated work to staff, setting priorities and goals.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented successful business strategies to increase revenue and target new markets.
- Managed accounts payable, accounts receivable, bank reconciliations and Library's payroll function.
- Collected and assembled financial data to analyze costs on year-to-year basis relative to fiscal planning and budgeting activities.
- Completed Annual State Required Statistic Survey, and Financial Reporting
- Developed and executed Library Contracts with Vendors
- Audited company's legal documents to verify compliant policies and procedures.
- Checked office stock to determine supply levels and maintain inventory.
- Act as Library Director when Director is own of the Building.
- Managed and organized the meeting room reservation platform for the Library.
- Managing the Director's calendar, appointments, and travel arrangements.
- Coordinating and scheduling meetings, including preparing agendas, taking minutes, and distributing relevant materials.
- Assisting in the preparation and editing of documents, reports, presentations, and correspondence.
- Handling confidential and sensitive information with discretion and maintaining the Director's files and records.
- Conducting research, gathering data, and preparing reports on various topics as assigned by the Director.
- Assisting with budget management, including tracking expenses, processing invoices, and maintaining financial records.
- Providing administrative support for library committees and task forces, including coordinating meetings, documenting proceedings, and following up on action items.
- Managing communication channels on behalf of the Director, such as responding to emails, phone calls, and inquiries.
- Coordinating special projects and initiatives as directed by the Director, ensuring their timely completion and successful implementation.
- Serving as a liaison between the Director and other library staff, external stakeholders, and community partners.
- Assisting in the coordination and execution of library events, programs, and outreach activities.
- Overseeing office operations and supplies, including ordering and maintaining inventory of office equipment and materials.
- Assisting with human resources functions, such as coordinating recruitment processes, maintaining personnel records, and managing employee onboarding.
- Monitoring deadlines, milestones, and priorities to ensure timely completion of tasks and projects.
- Conducting research and staying informed about industry trends and best practices in library administration.
- Coordinated employee schedules according to shift changes and availability.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Analyzed financial activities of department to share budgetary input with managers.
Teen Coordinator
Lawrence Public Library
Lawrence, MA
06.2022 - 10.2022
- Assisted patrons in signing up for library cards and checking out books
- Implemented and helped manage summer reading program for children
- Displayed strong telephone etiquette, effectively handling difficult calls
- Used physical books, internal databases, and online resources to help patrons with diverse questions
- Maintained inventory of contents for rare books and archives collections
- Trained staff, students, and faculty on the proper use of library technology to prevent damage
- Assisted with customer requests and answered questions to improve satisfaction
- Compiled circulation statistics and drafted reports to illustrate metrics
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Monitored employee productivity to provide constructive feedback and coaching.
- Established and enforced clear goals to keep employees working collaboratively.
Applied Behavior Analysis Technician
Shapiro's Educational & Behavioral Consultants
Lawrence, MA
11.2020 - 05.2022
- Performed behavioral interventions to teach communication, social and daily living skills and reduce problematic behaviors in home, community and school settings.
- Delivered individualized treatment for children diagnosed with autism spectrum disorders or other behavioral and social challenges using applied behavior analysis principles.
- Consulted supervising BCBA to assist in treatment implementation on difficult patients.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Documented patient interactions in compliance with HIPAA requirements.
- Planned and implemented safe interventions consistent with treatment goals.
- Documented behavioral incidents to keep accurate records.
Education
Master of Science - Human Resources Management
Lasell University
Newton, MA05-2025
Bachelor of Science - Psychological Science
Fitchburg State University
Fitchburg, MA05.2022
Skills
- Experience with MUNIS software
- Technologically savvy
- Problem-Solver
- FInancial Management
- Understanding of municipalities
- Recordkeeping and bookkeeping
- Research and Analytical Skills
- Strong Organizational Skills
- Multitasking and Time Management
- Memo preparation
- Report analysis
- Expert in Microsoft 365 and IOS softwares
- Accounting Skills
- Excellent Verbal and written communication skills
- Assisting faculty and patrons
- Efficient learner
- Data gathering
- Flexible
- Team Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Achieved recognition for completing my Undergraduate Degree by the Commonwealth of Massachusetts State Senate on December 14, 2021
Timeline
Assistant Director
Lawrence Public Library
10.2022 - Current
Teen Coordinator
Lawrence Public Library
06.2022 - 10.2022
Applied Behavior Analysis Technician
Shapiro's Educational & Behavioral Consultants
11.2020 - 05.2022
Master of Science - Human Resources Management
Lasell University
Bachelor of Science - Psychological Science
Fitchburg State University
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