Crystal Armenta
Fort Worth,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Manager
CashMax Title and Loan
06.2023 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
- Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
General Manager
Oportun
12.2022 - 06.2023
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Assistant Manager
SMC Covington Credit/ Heights Finance
12.2021 - 12.2022
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Communicated with customers daily to request information and complete paperwork.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Managed customer relations, ensuring timely communication of loan status updates for increased client retention.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Education
High school or equivalent -
Skills
- Bilingual
- Customer Service
- Data Entry
- Upselling
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Office
- Management
- Computer skills
- Organization and time management
- Training and coaching
- Friendly, positive attitude
- Flexible and adaptable
- Dependable and responsible
- Calm under pressure
Certification
Driver's License
Personal Information
Authorized To Work: US
Languages
Spanish
Native or Bilingual
Timeline
General Manager
CashMax Title and Loan
06.2023 - Current
General Manager
Oportun
12.2022 - 06.2023
Assistant Manager
SMC Covington Credit/ Heights Finance
12.2021 - 12.2022
High school or equivalent -
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