Crystal Arriaga
Midlothian,IL
Summary
Resourceful strong leader, problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. History of success coordinating and monitoring operations across various departments. Uses independent decision-making skills and sound judgment to positively impact company success. Proficient in Produce Pro Software.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Testa Produce
03.2016 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Inbound Receiving Clerk (Lead)
Testa Produce
03.2011 - 03.2016
- Assisted with designing/structure on creation of procedures pertaining to development of the Receiving Department.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records annaully.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Communicated with hundreds of vendors and suppliers to verify timely delivery of goods.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Drafted, managed and verified work and shipping orders, bills of lading for accurate and compliant recordkeeping.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Customer Service Rep/ Dispatcher
Testa Produce
06.2007 - 03.2016
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet of 42 vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Scheduled and organized delivery routes.
- Provided customers with information on products and services.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Developed and implemented customer service policies and procedures.
Education
Associate of Science - Radiologic Technology
College of Chicago-Malcom X
Chicago, ILSkills
- Adaptability and flexibility
- Interpersonal skills
- Logistics coordination
- Adaptable to change
- Problem-solving
- Shipping and receiving
- Conflict resolution
- Decision-making
- Attention to detail
- Microsoft Office Suite
- Punctual and Reliable
- Dispatching Procedures
Certification
HACCP Certification
Timeline
Customer Service Manager
Testa Produce
03.2016 - Current
Inbound Receiving Clerk (Lead)
Testa Produce
03.2011 - 03.2016
Customer Service Rep/ Dispatcher
Testa Produce
06.2007 - 03.2016
Associate of Science - Radiologic Technology
College of Chicago-Malcom X
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